09 Feb 2024 08:03 AM - last edited: 18 Apr 2024 02:15 PM by KevNewMedia
Hello,
My sky box keeps randomly switching to Netflix. No one has selected the app, we could be midway through a movie and it just randomly opens!
Help!
Moderator note: subject of thread updated to better reflect the conversation
18 Apr 2024 02:14 PM - last edited: 19 Apr 2024 09:41 AM
Posted by a Sky employeeHi Everyone
Thank you for making us aware of this issue.
To enable us to investigate, we need some further information. Can you provide the answers to the following questions, the next time that you experience it?
Please note that we can only investigate the issue within 5 days, so it's really important that you tell us the information as soon as it happens 😀
Before the issue happened:
When it happens:
I've marked the thread as answered, so that people visiting this thread, know the information we are looking for and if the thread gets bigger, it's easy to find the most up-to-date information.
09 Feb 2024 09:26 AM
@marie_25 wrote:Hello,
My sky box keeps randomly switching to Netflix. No one has selected the app, we could be midway through a movie and it just randomly opens!
Help!
Is it the Netflix app on your Sky Q box which is opening, or is it the Netflix app on your smart TV which is opening?
11 Feb 2024 06:47 AM
Hello, it's the app on the actual sky box, the one I'm logged into etc.
Thanks
12 Feb 2024 07:48 PM
Same for me too, only started doing it yesterday
28 Feb 2024 07:41 PM
This is happening here, too. Can someone from Sky please respond?
05 Mar 2024 08:01 PM
I'm having this problem too. Any solutions?
17 Apr 2024 08:34 PM
Can someone at this horrible company actually reply ? I have this issue too and I'm about to hop the box off a wall at this point 😂😂 it's clearly a bug in the system that you lot can't be bothered to repair maybe get your team to evaluate this and bring out an efficient software update?
17 Apr 2024 09:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@Hawhawhaw wrote:
Can someone at this horrible company actually reply ? I have this issue too and I'm about to hop the box off a wall at this point 😂😂 it's clearly a bug in the system that you lot can't be bothered to repair maybe get your team to evaluate this and bring out an efficient software update?
@Hawhawhaw Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
18 Apr 2024 02:14 PM - last edited: 19 Apr 2024 09:41 AM
Posted by a Sky employeeHi Everyone
Thank you for making us aware of this issue.
To enable us to investigate, we need some further information. Can you provide the answers to the following questions, the next time that you experience it?
Please note that we can only investigate the issue within 5 days, so it's really important that you tell us the information as soon as it happens 😀
Before the issue happened:
When it happens:
I've marked the thread as answered, so that people visiting this thread, know the information we are looking for and if the thread gets bigger, it's easy to find the most up-to-date information.
15 Oct 2024 06:43 PM
When watching tv. Just normal sky Netflix randomly opens. It isn't even the one via sky as it isn't logged in. It's just done it 3 times in 5 mins.
can someone contact me with some advice please
28 Nov 2024 07:17 PM
My skybox has been doing this for ages. I have tried everything to stop it, at one point is was doing it every couple of miniutes. It now does it every day once or twice.
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