Disney+ issues with Sky Glass

[wez1979]

Unable to log into Disney+ on my sky glass TV and Picks, error code 1026 always appears when trying to do so, I have reset the router, TV and Pucks a number of times and still the same issue, anyone else have this problem? The app works on my phone/tablet on the same network too..

[MarkGoldsmith]

@wez1979 have you also tried an app refresh?

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background and could take up to 24 hours to complete

[Jporch316]

@wez1979 

Have you had a previous Disney account logged into your device?

[wez1979]

Have done the refresh and the account was working up until about 2 to 3 days ago

[Jporch316]

@wez1979 

Here's a link to error code 1026 on disneys help page 

https://help.disneyplus.com/en-GB/article/disneyplus-en-us-error-1026

are you having internet issues ? Or using a vpn?

it maybe worth pulling the plug on your router for 5 minutes 

[wez1979]

Thank you for the reply, no VPN and the router has been reset, I am also able to log into the App on a phone or Tablet on the same network, it's only the sky products I cannot use, which is annoying

[Jporch316]

@wez1979 

I will escalate your post to the online sky community team ... lookout for a bubble icon to start the support 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @wez1979 an invite to chat.

[BigBen1]

I am a frequent viewer of discovery plus for football and UFC. Every time I watch, it keeps going onto a blank screen with "error: 1K-0018 a playback error has occurred." 

I have checked my WiFi which is at over 250mbps consistently, I have restarted my

TV back to factory settings before, I have made sure all apps have been refreshed and updated but I still get this error. This error happens at least once every 10 mins or less. 

I don't know what else I can do to troubleshoot this. Has anyone else had this issue?

[wez1979]

althoigh I cannot chat with you, tells me I have reached the number of messages I can send?

[Cleve16]

I'm having the same issue just turned on to watch the football and keep getting Error 1K-1001 playbook error has occured.

 Its annoying when the only reason I subscribe to Discovery is for the sport.

its a fault with Sky app because its fine on my ipad.

[JH2]

Having exactly the same problem with the playback error every 10 minutes when watching TNT sport via the Discovery app on Sky Glass. Has anyone found a fix to this?

[Lisa-P1987]

We are still looking to help you @wez1979 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[wez1979 · Accepted solution]

Thought I had posted up yesterday that the issue was resolved, I contacted Disney+ and it turned out that my ISP was blocked from their server, they refreshed it and all ok now