Discussion topic:There is a technical fault. Please try again later

[DJeff80]

I am getting this error every single day now, i have to reset the TV at least 3-4 times a day. 
It works fine, then when i go to change to another channel it comes up with 

Discussion topic:""There is a technical fault. Please try again later"

So unplug and restart then - repeat the above, this has been ongoing for the last week, and is becoming very boring.

[Ed.B.]

Last night watching the golf from the start, and again this morning watching from playlist, I tried to fast forward. First it says 'fast forward is not available in this programme', then this 'technical fault' banner appeared across the screen that cannot be removed!

After about five minutes watching with the banner in place it then crashes completely and cannot be fixed without a complete reboot.  

I've complained to viewer relations, but I'm sure it didn't do this when it launched...

[GD1]

@DJeff80  Normally a result of poor/weak wifi or broadband speed.  On your Glass TV open the netflix app, go to Get Help and run connection test, what speed is being reported?

[DJeff80]

I have it connected by ethernet cable, and have ran the Netflix checker and its around 90Mbps 

[TB18]

You're lucky it was even in the playlist to begin with. There's always random sports matches or episodes missing in the series link playlists.

So it could be worse. There's no full length replays on Sky, like there is on Discovery+

[Fothergill1]

Hi @Ed.B.  This really annoying error has been happening for a while now.  I have learnt that the only thing that fixes it is a reboot so as soon as I see the Waiting to load/technical problem message I immediately reboot and don't waste my time trying other things. TBH I have not noticed the error message so much lately but I'm sure others will have a different experience.

The FF not available message amuses me as it normally appears whilst happily and trouble free FF of the programme.

Sky are certainly aware and are trying to find a solution.

[Ed.B.]

Rebooting involves me getting up off my backside after I'm comfortably settled down to watch the programme though...

[unclegus]

exact same problem, had this off and on for about a week, but in general the Sky stream service has been poor, lip synce issues have never been resolved. Though picture quality is veru good the majority of the time the whole service is just not reliable for me to continue using it. I have just over 3 months of my contract left and will not be renewing

[neilherd0302]

Is that since software update qs037.041 you get that message There is a technical fault. Please try again later. I've had that since yesterday afternoon on my sky stream puck so it seem not just sky glass.

[Jporch316]

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@Ed.B. wrote:

Rebooting involves me getting up off my backside after I'm comfortably settled down to watch the programme though...

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this is why i have mine connected with a smart plug .......

[unclegus]

 don't remember seeing any updates recently but as i have said  a  few months and my contract is up. I changed my broadband away from Sky to Virgin, 3x the speed and almost half the cost, they are offering a good deal on a TV/braodband package for when my contract ends , much better and much cheaper than Sky.

[DJeff80]

Yep it's terrible... it's started to do it on my puck as well... 

shocking hardware... seems to do it more often if I've been using Netflix or YouTube it then just gives me that message when I switch back to the normal tv 

awful just awful... only 3 months left of contract as well and I'm off 

[Fothergill1]

@Ed.B. unplugging is the quickest way to reboot but you can still do it from the comfort of your armchair by going to Settings > System Management > Resets & Updates > Restart device. That's the option I tend to use as I'm too lazy to get up to unplug it 🤣

[Ed.B.]

The box was completely unresponsive. Plugging was the only option

[Dazza105]

Not sure if this is a mirror of my puck error.

If I go to change channels, nothing happens, then I get the technical error message, reboot from the remote so far works but does leave the sound playing with a blank screen for around 30 seconds before starting reboot process,

3 times this happened yesterday, twice today ( so far) no problems before yesterday, 

I'm now having to plan a channel change in case it needs a reboot and I miss the start of something