More stream nonsense

[Ryancfc8]

This has been done, along with the trouble shooting steps by recommend by the overseas call center, who have decided to send a new "puck" out

[nathangrimmer]

My Gen 1 been doing the same now for around 2-3 weeks. Start the day with a TV off at the wall for five mins to at least be able to watch TV for a bit.

Netflix and YouTube is fine though. 

Software on these TVs is far too buggy. Sack the devs off 

[Disappointed10]

I have been getting the technical fault on a regular (daily!) basis for a few weeks now - I had VM for 20+ years with few issues until I switched to Sky a couple of months ago. Which coax cable should I replace,, as Sky Stream only uses a HDMI cable?

[lettice]

@Disappointed10 

Have moved your post  to this current ongoing issue discussion thread.

A temporary workaround is to perform a settings restart or power reset, as you are doing.

Sky have been made aware by Community Superusers  in the closed community area, of this issue affecting some  Sky Glass TV and Sky Stream customers

[Ray2024]

In case its of use to anyone at Sky working on the 'technical fault, try again later' issue when changing channels, the issue for me was not happening yesterday, Saturday the 17th.

[Jporch316]

---

@Ryancfc8 wrote:

This has been done, along with the trouble shooting steps by recommend by the overseas call center, who have decided to send a new "puck" out

---

No need for a new puck ....... it's an issue affecting many users ...... I had the message myself this morning on my gen 2 . Pulled the plug for a few minutes and came back ok 

[KevNewMedia]

Hi Everyone

Thank you for bringing this problem to our attention, and we apologise for the inconvenience.

Our technical support teams are investigating the problem and as soon as we know more, we will let you all know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[youngjim]

Had sky stream puck for about 1 year or so was working great it's just the last couple of weeks it's started to play up I contacted sky and after they tried a few things which didn't work they sent me out a new puck unfortunately still have the same issues now I just unplugge the box but it's very annoying and sky really need to get it fixed 

[Ryancfc8]

New puck arrived today, guess what its broken. Sky cant be bothered to send out a replacment. 

[Ryancfc8]

This was advised by sky customer service that a new puck would be needed, (that has now arrvied as infact itself broken)

[Lorraine721]

Since weekend of 16th /17th August when changing channel on my Sky Puck I get black screen with messages saying There is a Technical Fault Please try later.  Only way to resolve this is to reset the puck.  Not handy and not acceptable.  How do I get this properly fixed -also happening to relatives nearby so its a Sky issue I think.

[Jporch316]

Hi @Lorraine721 

see thread below ..... sky are aware and looking at a fix 

https://helpforum.sky.com/t5/Sky-Glass-Live/Discussion-topic-There-is-a-technical-fault-Please-try-a...

[antonypg]

I managed to find this forum which describes the problems everyone appears to be having, including me. Quite relieved in some ways that it isnt just my boxes and broadband, but I am stuck having to cycle power a few times a day.

Could you please update your status page as it currently states that there are no problems with TV streaming, which is obviously not true.

[nathangrimmer]

Powered off TV three times today already! 

The term Turn it off and on again is definitely for Sky TV now 

[DJeff80]

I've never been so popular... haha 

I will say it's actually quite rediculous that with the amount of money sky take each month from each and evey one of us, that they seem

to think "unplugging and resetting" is acceptable... NO!! Ensure your product works before charging what you do... any refunds coming for the 3,4,5,6 times we have to reset everyday ??

didn't think so