This discussion topic has been answered Discussion topic: Discovery plus not working after changing package
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Message posted on 13 Mar 2024 08:36 PM
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We have just moved from sky q to sky glass and our discovery plus app is now not working - it is saying contact you provider to find out how to watch.
any ideas how to fix?
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Message posted on 13 Mar 2024 11:56 PM
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@Jody2When moving from Sky Q to Glass/Stream all your Marketplace subscriptions are cancelled so you have to re-register (see the following link) https://www.sky.com/help/articles/sky-marketplace-upgrade
You should be able to re-register as follows:
Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions
Select App subscriptions / Current / and then Discovery+ Monthly. Hopefully it will say £0 per month as you have Sky Cinema. If so select Activate subscription.
Also see the link given by @MarkGoldsmith just above this post.
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Message posted on 13 Mar 2024 09:00 PM
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Re: Discovery plus not working after changing package
If you were a Sky Q customer, you need to resetup/relink your Sky and Discovery plus accounts, as when moving over to Sky Stream you will get a new streaming account and your old Sky Q account would be deactivated and thus unlinked from your discovery account:
https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus
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Message posted on 13 Mar 2024 11:56 PM
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@Jody2When moving from Sky Q to Glass/Stream all your Marketplace subscriptions are cancelled so you have to re-register (see the following link) https://www.sky.com/help/articles/sky-marketplace-upgrade
You should be able to re-register as follows:
Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions
Select App subscriptions / Current / and then Discovery+ Monthly. Hopefully it will say £0 per month as you have Sky Cinema. If so select Activate subscription.
Also see the link given by @MarkGoldsmith just above this post.
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
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- Mark Topic as New
- Mark Topic as Read
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