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Discussion topic: Discovery plus app isn't working

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This message was authored by Johni33 This message was authored by: Johni33

Discovery plus app isn't working

We are trying to watch discovery plus programs and we keep getting the message 'somethings gone wrong'

We've tried refreshing the apps, power cycling the TV, power cycled the broadband but the error persists.

Other apps work fine, discovery plus was working ok yesterday.

 

Any advice?


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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Discovery plus app isn't working

Posted by a Sky employee

Morning Everyone

 

Thank you for bringing this to our attention, and I'm sorry to hear some of your frustrations around getting this fixed.

 

We have raised this problem with our support teams and Discovery, and will update everyone when we have more information.

Thanks
Kev
Community Manager

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This message was authored by Doonie This message was authored by: Doonie

Re: Discovery plus app isn't working

@Johni33 Good luck on this, Ive been trying since January to get Discovery+ reinstated & I ve in touch with Sky reps TWICE! They either cant be bothered or cant fix it, & Discovery arent interested either, they just said its a Sky problem! Hope you can sort it ' cos Ive give up.

This message was authored by Chsndos This message was authored by: Chsndos

Re: Discovery plus app isn't working

Same here, I had discovery+, direct with Discovery, thrn when my contract ended I tried to switch it to having it through Sky Glaass. That was November 2023, and I still haven't got it despite repeated calls to Sky and Discovery. They both say it's the other ones issue. Frustrating to say the least 

This message was authored by Tim103 This message was authored by: Tim103

Re: Discovery plus app isn't working

Hi mine is doing exactly the same 

I've done all the things you've tried still not working 

rang sky they had no idea how to fix it 

it worked fine til yesterday 

very frustrating as discovery+ is the only app I watch 

This message was authored by Baisha82 This message was authored by: Baisha82

Re: Discovery plus app isn't working

I have tried to log into discovery plus on my sky glass TV and I get a screen saying Restore App. I've checked the app on other devices and it's working fine.  I'm going to have to just use my Firestick for it I suppose.

Johni33
Topic Author
This message was authored by Johni33 This message was authored by: Johni33

Re: Discovery plus app isn't working

The app works fine on Amazon Prime but I've had to pay to subscribe to that to get access to the content I've already paid for with Sky Glass .

Not happy, no response from Sky support or Discovery +

This message was authored by Doonie This message was authored by: Doonie

Re: Discovery plus app isn't working

Johni33

yes, I ve thought of doing that, but I'm reluctant when we fork out so much for the full Sky package. As you say, it looks like the only way ahead, I'm so angry with Sky, but if you want the tv, you have to put up with it, & Sky know it!!!

This message was authored by Tim103 This message was authored by: Tim103

Re: Discovery plus app isn't working

I spoke with them again yesterday they weren't helpful at all

they said they are trying to get it fixed but couldn't give me a time frame 

and also implied I shouldn't be that bothered as sky gives me the discovery+ app for free anyway 

I said is that the best thing you've got to say 

I'm giving them a month and if not working still I'll cancel all sky and just get a fire stick 

Johni33
Topic Author
This message was authored by Johni33 This message was authored by: Johni33

Re: Discovery plus app isn't working

I've reported the problem via the Sky help account on twitter.

They've raised it with support so we'll see where that gets us.

This message was authored by andycqdx001 This message was authored by: andycqdx001

I can’t get discovery plus it just says something wet wrong

I can't get discovery plus on my sky glass Tv but it's fine upstairs on my puk

This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Discovery plus app isn't working

Posted by a Sky employee

Morning Everyone

 

Thank you for bringing this to our attention, and I'm sorry to hear some of your frustrations around getting this fixed.

 

We have raised this problem with our support teams and Discovery, and will update everyone when we have more information.

Thanks
Kev
Community Manager
This message was authored by Doonie This message was authored by: Doonie

Re: Discovery plus app isn't working

KevNewMedia

We await your reply & hope you will sort it out for us once & for all, thank you for your response.

Doonie

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Discovery plus app isn't working

Posted by a Sky employee

Morning Everyone

 

Can I ask if you are still having trouble on your Glass TV's?

Thanks
Kev
Community Manager
This message was authored by Baisha82 This message was authored by: Baisha82

Re: Discovery plus app isn't working

Morning 

 

I can confirm that I am still having problems with the discovery plus app on my Sky Glass TV.  Thank you 

Johni33
Topic Author
This message was authored by Johni33 This message was authored by: Johni33

Re: Discovery plus app isn't working

Yes, still not working 

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