This discussion topic has been answered Discussion topic: Cancel sky glass return sky q

This message was authored by: Harrime · ‎22 Jun 2025

Only purchased skyglass two weeks ago. Can't cope with it and want to cancel and go back to Sky Q. Can I use the sky glass tv without having to return it. Would need another TV if we sent it back. Plus the idiots who delivered it took all the packaging with them.

This message was authored by: mikealanr · ‎22 Jun 2025

Hi @Harrime

You have the ability to reject it and get a refund (minus a £25 fee) in the first 31 days. If you want to get another TV elsewhere (likely cheaper too).

See: https://www.sky.com/help/articles/return-sky-glass

If you do want to keep Glass and use it with Sky Q, there is some setup you will need to do. See: https://www.sky.com/help/articles/connect-q-to-glass

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: Anonymous · ‎22 Jun 2025

@Harrime Yes, you can use Q with the Glass according to feedback from other customers. You would still have to pay for the Glass' loan agreement.

You will need to ring Sky to sort this out.

This message was authored by: SKY1992bf · ‎22 Jun 2025

@Harrime You can keep the tv provided you continue to pay the loan agreement if brought on finance and just cancel the subscription element and revert back to Q and connect that to glass via HDMI

give sky a call to arrange this

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This message was authored by: Harrime · ‎22 Jun 2025

Thank you.

This message was authored by: mikealanr · ‎22 Jun 2025

Hi @Harrime

You have the ability to reject it and get a refund (minus a £25 fee) in the first 31 days. If you want to get another TV elsewhere (likely cheaper too).

See: https://www.sky.com/help/articles/return-sky-glass

If you do want to keep Glass and use it with Sky Q, there is some setup you will need to do. See: https://www.sky.com/help/articles/connect-q-to-glass

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This discussion topic has been answered Discussion topic: Cancel sky glass return sky q

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