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Discussion topic: Can’t sign Sky glass Credit agreement

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This message was authored by Nathan1979 This message was authored by: Nathan1979

Can’t sign Sky glass Credit agreement

Hi,

 

Ordered a sky glass yesterday in store but can't sign the agreement in my sky today. Tried different browsers etc but no joy. Can anyone help please?

This is all I get,

IMG_4465.png


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This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Can’t sign Sky glass Credit agreement

Posted by a Sky employee

Update:

 

Spoke with @Nathan1979 and resolved issue. 

 

Thanks again for the escalation have a great weekend 🙂

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This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Can’t sign Sky glass Credit agreement

@Nathan1979 Hi. You will need to phone sky to sort this out I am afraid. 

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This message was authored by GD1 This message was authored by: GD1

Re: Can’t sign Sky glass Credit agreement

Posted by a Superuser, not a Sky employee. Find out more

@Nathan1979   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Nathan1979
Topic Author
This message was authored by Nathan1979 This message was authored by: Nathan1979

Re: Can’t sign Sky glass Credit agreement

Thank you, I will keep an eye out

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Can’t sign Sky glass Credit agreement

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Nathan1979 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Can’t sign Sky glass Credit agreement

Posted by a Sky employee

Update:

 

Spoke with @Nathan1979 and resolved issue. 

 

Thanks again for the escalation have a great weekend 🙂

Nathan1979
Topic Author
This message was authored by Nathan1979 This message was authored by: Nathan1979

Re: Can’t sign Sky glass Credit agreement

As mentioned, all sorted and amazing help. Thank you all

This message was authored by Tlynn1876 This message was authored by: Tlynn1876

Re: Can’t sign Sky glass Credit agreement

Anyone else still having this problem? 

I keep clicking the link to sign the agreement but it will only take me to this page and not visible in my contracts via the app either. My delivery is due Monday and I really don't want it to be cancelled! 

Thanks for any advice 

IMG_6459.png

This message was authored by Flangemeistro This message was authored by: Flangemeistro

Re: Can’t sign Sky glass Credit agreement

Hello,  

 

 

 

I noticed Nathan resolved this issue for another user in relation to the signing the sky agreement for the Sky Glass, I'm having exactly the same issue where it keeps sending me back to the play store to download the my sky app which I already have. 

 

I've been on the phone to Sky for days and no one can help me and I need to sign it by 7pm tonight or my order is cancelled. Can you please help me. 

 

Kind regards Philip. 

This message was authored by Michael1804 This message was authored by: Michael1804

Re: Can’t sign Sky glass Credit agreement

Please could you help as having the same issue and needs to be done by 7pm today

@Lisa-P1987 

This message was authored by Robz21 This message was authored by: Robz21

Re: Can’t sign Sky glass Credit agreement

Hi having same trouble signing into CCA agreement 

help needed by 7 pm  

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