Can’t sign Sky glass Credit agreement

[Nathan1979]

Hi,

Ordered a sky glass yesterday in store but can't sign the agreement in my sky today. Tried different browsers etc but no joy. Can anyone help please?

This is all I get,

 

[Jason+Golding]

@Nathan1979 Hi. You will need to phone sky to sort this out I am afraid. 

[GD1]

@Nathan1979   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Nathan1979]

Thank you, I will keep an eye out

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Nathan1979 an invite to chat.

[Greenfingers001 · Accepted solution]

Update:

Spoke with @Nathan1979 and resolved issue. 

Thanks again for the escalation have a great weekend 🙂

[Nathan1979]

As mentioned, all sorted and amazing help. Thank you all

[Tlynn1876]

Anyone else still having this problem? 

I keep clicking the link to sign the agreement but it will only take me to this page and not visible in my contracts via the app either. My delivery is due Monday and I really don't want it to be cancelled! 

Thanks for any advice 

 

[Flangemeistro]

Hello,  

I noticed Nathan resolved this issue for another user in relation to the signing the sky agreement for the Sky Glass, I'm having exactly the same issue where it keeps sending me back to the play store to download the my sky app which I already have. 

I've been on the phone to Sky for days and no one can help me and I need to sign it by 7pm tonight or my order is cancelled. Can you please help me. 

Kind regards Philip. 

[Michael1804]

Please could you help as having the same issue and needs to be done by 7pm today

@Lisa-P1987 

[Robz21]

Hi having same trouble signing into CCA agreement 

help needed by 7 pm  

[lornapjelja83]

Hi I'm also having this problem I have to sign by 8pm else it's cancelled what can I do 

[Realldotb]

I've been getting the same message I'm struggling to get it signed and it needs to be done by tomorrow