Where has the Live Chat and Live Message Service gone? PLEASE HELP.

[Anonymous]

Hello

I am Disabled and I am Registered on the Sky Disability Service. But I can no Longer Live Chat or Live Message Sky. Why can't I do that any more please? What has happened? I don't have Facebook Messenger or any Phone or Email. I also don't want to do Live Sign or Text Relay. I have always Contacted Sky Via the Live Chat and Live Message Option. But now I can't do it because it is no Longer a Option here. I have Looked in the Disabilty Help Sky Website and I have Looked in the Normal Sky Help Website and I Truly can not See Sky Live Chat or Sky Live Message any where. So now I Truly don't know what to do. How can I Contact Sky now I have Lost Access to Sky Live Chat and Sky Live Messenger Service? Why why why has Sky Changed This and Took Sky Live Chat and Sky Live Messenger Away from me? PLEASE HELP. Thank you

[SKY1992bf]

@Anonymous  If your already registered use the contact options on the accessibility link 

https://www.skyaccessibility.sky/

and then click register for our service, even though you are already registered the contact options are the same 

[Mark39]

@Anonymous all the contact options via Sky Accessibility are shown here: https://www.sky.com/help/articles/contacting-sky-accessibility#get-in-touch

If the Message Us option isn't shown, it's not currently available, but it was ok when I checked a few moments ago.

[Anonymous]

Yes I See it on the Sky Website. But as Soon as I Sign In to the Sky Website it Immediately Disappear and it is no Longer Showing on the Sky Website when I am Signed In. If I Sign Out of the Sky Website it Shows on the Sky Website. But when I Sign In on the Sky Website it Disappear Instantly.

[SKY1992bf]

@Anonymous  try clearing browser history or try a discount browser 

[Anonymous]

Yes I have Done that Already. I have Also Tried 3 Different Browsers Such as Samsung Internet and Google Chrome App and Google App . So now I Truly am at a Loss of What to do as I no Longer have a Option of Contacting Sky Via Live Chat or Live Messenger. Can any one else Contact Sky Via Live Chat or Live Messenger if they Fully Sign In to the Sky Website or is it Just me Who can no Longer Contact Sky Via Live Chat or Live Messenger Service Because it is no Longer a Option what Shows up for me?

[Anonymous]

[Anonymous]

That's the Only Options I have when I have Signed In the Sky Website. Please Look at my Previous Post and Screenshot's I have Uploaded. Thank you

[Anonymous]

[SKY1992bf]

@Anonymous  I've asked sky about this and will report back if I hear anything back 

when you registered for Sky accessibility where you given or asked to provide different login details for Sky accessibility that are different from the main website/community details 

[Anonymous]

That is what I See when I am not Signed In to My Sky Account on the Sky Website. Please Look at the Screenshot's and My Previous Post's. Thank you

[Anonymous]

Thank you so so much. My Account Details and Log In Details Are All Exactly the Same for the Normal Sky Website and Disability Sky Website. Hope that Helps you. I have Only One Same Sky Account for both the Normal Sky Website and Sky Disability Website,

[SDR]

@Anonymous as a registered user of the accessibility site I see exactly the same issue.

I have also escalated this.

[Anonymous]

That is Good to Know as it now Shows I am not the Only One Who is Facing This Issue and Problem with the Sky Live Chat and Sky Live Messenger not Showing on My Sky Account. Why has Sky Done This to Us?

[Chloe-W22]

Hey @Anonymous,

Thanks for the spot! I've sent this off to our digital teams who are taking a look now🙂