Where has the Live Chat and Live Message Service gone? PLEASE HELP.

[Chloe-W22]

Hey @Anonymous,

Could you answer a couple of questions for me that would help us out?

- Are you a UK or ROI customer?

- Are you registered with Accessibility? I'm assuming yes but just double checking🙂

- What device and which browser have you tried this on?

- Did you notice anything out of the ordinary happen when you were clicking through the pages ie. you were stuck in a loop or anything such like?

Appreciate it!

[Anonymous]

Hello

I'm So So (SORRY) For My Late Reply. I Am A UK Customer in England Yes. I Am Registered In The Sky Disability Website And Normal Sky Website. I Have Tried This On Various Devices Such As Tablets And Phones And Various Browsers Such Samsung Internet And Google and Google Chrome And On Ipads With Safari. It Still Does Not Give Me A Option Of Live Chat Or Live Chat Messenger Not On Either The Normal Sky Website Or The Sky Disability Website. I Have Just Tried It Again This Afternoon And I Have No Option Of Live Chat Or Live Chat Messenger On Either Sky Websites. I See It Before I Sign In Either Sky Website. But When I Sign In To The Sky Websites It Instantly Dissappears. Why Why Why? @Chloe-W22 

[Chloe-W22]

Thanks alot @Anonymous!

I've passed on those details, we think we've found the issue so we're working on it to get it fixed.

Sorry for any inconvenience, is there anything we can help you with here in the meantime? 🙂

[Anonymous]

Hello @Chloe-W22 

THANK YOU so so much for your Reply and Update. Yes please tell me what the Issue and Problem is and what has Caused it. I really would Appreciate that so so much @Chloe-W22 

THANK YOU again @Chloe-W22 

[Chloe-W22]

Hi @Anonymous,

The issue looks to be resolved but please let me know if you still see an issue.

If you need our help feel free to pop the Accessibility team a message on there, thanks for your help!

[Anonymous]

Hello @Chloe-W22 

The Live Message Service is now Appearing. But it is now saying it is Closed and not Avaliable. You see a Red Dot as well. The Time now is 10:03am and it is Wednesday July 28th 2021. Please tell me why it is Closed and not Avaliable @Chloe-W22 THANK YOU

[SDR]

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@Anonymous wrote:

Hello @Chloe-W22 

The Live Message Service is now Appearing. But it is now saying it is Closed and not Avaliable. You see a Red Dot as well. The Time now is 10:03am and it is Wednesday July 28th 2021. Please tell me why it is Closed and not Avaliable @Chloe-W22 THANK YOU

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I've just checked at 10.05 and it is open. Try refreshing the page or logging out and in again.

[Anonymous]

[Anonymous]

It is Closed for me and not Avaliable. I have cleared my Cache and Cookies and tried it on Different Internet Browers and Different Devices Such as Tablets and Phones And Ipads. @Chloe-W22 

[Anonymous]

Please Look at my Screenshot with the Time on it. It is 10:23am July 28th 2021

[SDR]

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@Anonymous wrote:

It is Closed for me and not Avaliable. I have cleared my Cache and Cookies and tried it on Different Internet Browers and Different Devices Such as Tablets and Phones And Ipads. @Chloe-W22 

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Weird

[Chloe-W22]

Oh no!! Thanks for the screenshots both I've sent them on!