No voice

[Mrspt]

I have no voice due to having laryngectomy ( cancer ) so how the F do I get in contacted with sky if they don't use email or live chat !!!

[Chloe-W22]

Hey @Mrspt,

Personally wishing you all the well wishes in the world.

Our Accessibility team are here to support our customers who may need to contact us via different channels, their contact information is here. We also have a Community Messaging customer service team here on the forum to who I can escalate your issue, or our users here on the forum are extremely knowledgeable if you're needing some advice, just let us know you're query?

Let me know if you need anything else🙂

[Mrspt]

Hello thank you for the reply

All I'd like to know is I've had £5 come out of my account from Sky and would like to know what its for I only have broadband with sky and that's around £40 so not sure what the £5 is 

[Chloe-W22]

Does your bill on the My Sky App or sky.com/bill show what it could be for? It should be clearly stated on here, if you need a bit more info let us know and I can escalate your post to one of our Customer Service agents on the Community who will invite you to a private chat.

Thanks,

[Mark39]

@Mrspt the £5 might be labelled as 'Broadband Boost'. If so, you may find this explanation helpful: https://www.sky.com/help/articles/broadband-boost

[Mrspt]

I never signed up for a boost so why have you taken it out !!!

[Mrspt]

Yes it was for boost but I never applied for it so don't no why they've took it out !!

[caesarome]

We can't answer why it was added to your account because we are customers like you (apart from @Chloe-W22 but she has no access to your account) so try using an option here to speak to Sky about it and ask them to remove it:

https://www.sky.com/help/articles/contacting-sky-accessibility

[Mark39]

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@Mrspt wrote:

Yes it was for boost but I never applied for it so don't no why they've took it out !!

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I believe Boost is packaged with some of Sky's broadband products, unless you opt out, so it may have been added automatically if you've recently signed up, or changed your broadband package.

[Mrspt]

I've been with sky for a few years and never changed I just noticed it this morning in my bank account!!

[Mrspt]

Is anyone going to get back to me or refund the money you've took out !!

[Annie+UK]

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@Mrspt wrote:

Is anyone going to get back to me or refund the money you've took out !!

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Have you followed the advice already given?

[Mrspt]

Wasn't given any advice 

[Mark39]

What did the Accessibility team say?