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Discussion topic: I've moved home & sky boxes & cannot connect... Help?

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This message was authored by: A+Egan

Message posted on ‎30 Jan 2022 05:14 PM

I've moved home & sky boxes & cannot connect... Help?

I've moved home & sky boxes. WiFi & channels won't connect. We have satellite dish. Sky advisor said I only needed to move boxes & connect... Cam anyone help with other suggestions? 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎30 Jan 2022 05:18 PM

Re: I've moved home & sky boxes & cannot connect... Help?

Posted by a Superuser, not a Sky employee. Find out more

Do you have Sky+? Or Sky Q? 

 

Are you able to watch live television? Or is it just On Demand services you can't connect to?

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This message was authored by: GD1

Message posted on ‎30 Jan 2022 08:11 PM

Re: I've moved home & sky boxes & cannot connect... Help?

Posted by a Superuser, not a Sky employee. Find out more

@A+Egan  Did you have Sky broadband at your old address? did you book a new installation at your new address? 

 

Broadband doesn't follow you to you to your new home as it has to be physically disconnected at your old address and then connected at your new addres, lead times are around 14 days.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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