How can we make a difference?

[MrRichAllen1976]

Get English staff who understand UK regional dialects! Due to a forthcoming change in circumstances the week after next, I've had to ring up a few times last week, the call centre Agents don't even understand what I'm saying.

In context, I'm deaf/hard of hearing and have a loud voice, so people think I'm shouting when I'm not, I also have a very broad Yorkshire accent (I'm from Sheffield, aged just turned 49 3 weeks tomorrow ago, kind of "old school" accent), the majority of non UK call centres and even some UK ones don't understand me and it seriously winds me up.

[MrRichAllen1976]

For further context, I'm also formally diagnosed (23.10.1999) with Autism Spectrum Disorder.

[Laing1]

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@MrRichAllen1976 wrote:

Get English staff who understand UK regional dialects! Due to a forthcoming change in circumstances the week after next, I've had to ring up a few times last week, the call centre Agents don't even understand what I'm saying.

In context, I'm deaf/hard of hearing and have a loud voice, so people think I'm shouting when I'm not, I also have a very broad Yorkshire accent (I'm from Sheffield, aged just turned 49 3 weeks tomorrow ago, kind of "old school" accent), the majority of non UK call centres and even some UK ones don't understand me and it seriously winds me up.

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@MrRichAllen1976 may I suggest that you register with the accessibility team see the link below 

https://www.skyaccessibility.sky/

[MrRichAllen1976]

@Laing1 No good, the call centres don't work on a Sunday.