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Discussion topic: Accessible Remote

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This message was authored by: michael262626

Message posted on ‎19 Aug 2025 12:24 PM

Accessible Remote

Hi I'm looking for an accessible remote for my mother who has Sky Stream but finds the remote confusing. There are plenty of such remotes on Amazon with simple On/Off, Volume and Channel buttons but I can't find one to replace the Stream remote. Thanks

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎19 Aug 2025 12:34 PM

Re: Accessible Remote

Posted by a Superuser, not a Sky employee. Find out more

@michael262626  Sky only offer such remotes for Sky+ & Sky Q as the Glass/Stream remote has already been designed with accessibility needs in mind, there are fewer buttons on the Glass/Stream remotes than there is on the Sky Q remotes for example.

 

Sky remote control accessibility features | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: sue20001

Message posted on ‎30 Aug 2025 07:01 PM

Re: Accessible Remote

The Sky Glass remote is hard for elderly to understand because the main control is an unmarked circle so they don't know what to do with it. 
are there other options which work with Glass?

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Superuser
This message was authored by: GD1

Message posted on ‎30 Aug 2025 08:55 PM - last edited: ‎30 Aug 2025 08:56 PM

Re: Accessible Remote

Posted by a Superuser, not a Sky employee. Find out more

@sue20001  No, there are not other remotes that work with Glass as Glass is a bluetooth remote

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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