Major issues with accessing live television through stream!!!
My mother has dementia and cannot navigate the complex menu on sky stream. I have added her favourites so she can choose her most watched channels using numbers 1-9 on the remote... but these only work once live TV is actually playing.
When turning the TV on, the sky box defaults to the stream menu rather than her last watched channel. There is no EASY way of getting on to live TV (or your last watched channel) because the 'Sky' and 'backup' buttons don't work like they did on SkyQ/HD - in fact they do nothing at all. If she accidentally presses the home button (muscle memory) she becomes stuck on the menu. You cannot type a channel number or a favourite channel number from within the stream menu - you are FORCED to navigate by scrolling through multiple menus and browsing guides to select a channel/program - which she cannot do. It is impossible for her to use. She spent 2 hours today just staring at the menu....
I also find not being able to easily 'back up' incredibly frustrating when it's something we have grown accustomed to after years and years with Sky.
I have read a few other people had the idea of a customisable button on the remote or a customisable menu. This would be ideal. There is a massive market of disabled/special needs customers that Sky is alienating here. It would even be great to reduce access/visibility for kids in their bedrooms too! This is a huge untapped market for Sky!
Please help!!!!
On another note: when scrolling through the TV guide 'tv shows/kids/movies' etc, it is a complete guessing game at which one you are a choosing because your selection isn't highlighted, the guide doesn't change and half the guide is blocked out. Very very poor design Sky.....
