Send Thanks to Sky

Dear Sky Customer Services Team,   I wanted to take a moment to provide some feedback on the fantastic service I received today from one of your engineers, Joe.   Joe visited me at my new build home and spent time explaining the options available to me for installing Sky. Although satellite installation proved to be a challenge due to the wiring, Joe was more than willing to carry out the work if I wanted. He explained everything clearly, including the potential impact on how the wiring would look inside and outside the house.   Thanks to his honest and helpful advice, I decided against the satellite option and instead chose to proceed with Sky Stream. I really appreciated the way he guided me through my choices, ensuring I made the best decision for my home.   Joe was friendly, efficient, and genuinely went the extra mile. He is clearly excellent at his job and is a real credit to Sky. Please pass on my thanks and recognition to him.   Kind regards, Chelsea ... View more

Great job help was amazing ... View more

Attending on time support was amazing ... View more

Just had a call with loveliest customer service assistant, his name was Ali. He really helped me and answered all my questions, i really really appreciated his help and i hope you guys give him a raise !! ... View more

want too say a massive thank you specifically too a sky supervisor online today  Haik rocroham zameer was amazing and helped with our issue was the only one out of 4 to solve the issue ... View more

I didn't grab his name, but I was on call with a male customer service worker for over an hour. He brought me through how to set up my Sky account piece by piece and was very precise and quick. The call was around 3:30 or 4:00. Very good customer service. ... View more

I was given very good help by Ak**bleep**a tonight regarding my account and would like to  give her 10/10 for all her help. ... View more

A big thank you to Rhea from Sky for her outstanding support with my home move issue. She was patient, professional, and really made a stressful situation so much smoother. Truly grateful ... View more

Just want to say how great Donna was on the phone. I asked many questions when there was an issue with my account and Bill. She took her time and I could understand clearly. I felt listened to and a valued new customer. She went above and beyond to get the issue sorted. If everyone I spoke to in customer service was like her. I'd be happy all the time!   thank you Donna! ... View more

I'm very happy with Adnan who helped me over the phone to find the right deal for me and also was very kind and patient made me feel I'm making the right decision with the company  ... View more

Just got off the phone with a lovely and extremely helpful Indian lady (I wish I could remember her name). Not only did she sort out my issue, but made me aware of multiple cost reductions I could take advantage off. The best staff member I have spoken to in my 4 years of using Sky.  ... View more

Thank you so much to Rachel, She was the operator on the phone to me today, due to a recent change in the date I get paid. She was very helpful supportive and understanding. I Thank her so much for the professional advice and support, Rachel was so efficient and kind. Rachel got my date of paying my bill to Sky to suit the change of my pay, it has now stopped my bank from charging extra fees for being overdrawn. 10 out of 10 for  Rachell. Thank you again you have a wonderful team member with Rachel in it. 🙏❤️ ... View more

I contacted Sky on 12th September and got put through to Chelsea.  She fully understood my requirements and was friendly, professional and very competent.  Delighted with the service. Chelsea you are a 5* Sky team member- thank you 😊  ... View more

We switched from Stream to Q on 22nd September.  The two engineers,  Paul and James, were superb. Friendly and professional,  they kept us fully informed throughout the whole installation process. Well done guys , you are a credit to Sky 5* ... View more

Lee at Sky covering Godmanchester area was fantastic!  He has done some work at old houses and now our new house and every visit he is professional and goes above and beyond every time.    ... View more

Hello I called today to sort my broadband and tv and spoke to a woman called Alana  and she was without a doubt the most helpful person I've spoken too from any network. She was kind, straight to the point and fun. Can't knock her 🙌🏼 ... View more

I called up today (20/09/2025) for an issue with the SkyGo app. Martin was the advisor who took my call. I explained I'm not technically savvy but I was trying to use the app on my phone for the first time and it was coming up with an error for the program I selected. I thought it could be due to me not setting up the Sky TV puck (as I don't own a TV at the moment, when I first came to Sky to sort out WiFi, I was sort of pushed into Sky TV as well as I knew I wouldn't be getting a TV for a while but the sales agent was just saying "so can I set you up with it?"). Martin listened to me and was talking me through what I was seeing. Turns out, I was trying to watch a show on a channel not included in my plan. To be honest, this made me laugh as it was such a silly mistake on my part. Not once did Martin make me feel daft about making this mistake. We got chatting through out our call about different TV shows and we both like to make lists about the shows we are watching. I mentioned in passing about my WiFi connection dropping periodically especially on my work laptop and also I only have mobile signal in one room of my flat due to signal issues (not sky mobile). Without me specifically calling about it, he was looking into it and seeing what he could do. Martin very kindly offered to get the Sky Max WiFi box and a puck/booster to be sent to me with the cost waived. This was not something I was expecting and was such an unexpected but pleasant shock. We spoke about Sky things but also life things and it was like I was talking to a friend (but he didn't negate any professionalism). Martin went above and beyond with the help he has given me, and not in a hyperbole way, he has got to be one of the best customer service advisor/agent I have ever spoken to. The AHT of the call may have been higher than average, but that shouldn't matter when the service provided is exceptional. To Martin - sincerely, thank you so much for everything. You made my evening a bit brighter. To Martin's Manager/s - Martin is a credit to you and to Sky. Please make sure he gets full recommendations/acknowledgments/bonuses that can be given to him.  ... View more

Thank you to Jessie for helping navigate my new sim contract when I ring again I'll be sure to ask for her 👏👍🍷 mr ledgway ... View more

I had a call today, Friday 19th September which started around 4.15pm - I was connected with Richard who is an absolute credit to your business. Richard was patient, courteous and informative from the second he answered the phone to the second the call ended. Richard was knowledgeable, built a rapport with me and added a good level of humour that made the experience more enjoyable.  Richard helped me to choose my product and service from Sky in good time and made the whole experience hassle free. If feedback is able to be provided to Richard I'd be very appreciative.  ... View more

I just want to send another thanks to Lynne, she really changed my experience after a bad phone call with a previous sky call. She listened and apologied on the behalf of the previous caller, she took time to understand my situation. She did her best to resolve my issue and gave me a great deal. She explained everything is detail and answered any questions I had, after our call I was left satisfied and very happy to still be a loyal Sky customer, she is a real credit to Sky and I hope she gets good recognition. I believe she was Scottish and we spoke on 16th September 2024 ... View more

We had Noel attend our property this afternoon to diagnose and hopefully repair a faulty picture issue. He immediately pinpointed the cause and offered suggestions to rectify. All work was done quickly and efficiently with no fuss and no mess left afterwards (although he did forget a piece of his equipment which he is welcome to collect next time he is in the area). Overall a great service and a credit to Sky. Please pass on our thanks. ... View more