Skysports Desktop App telling me something went wrong

[benmhl]

I am trying to watch Skysports F1 on the desktop app.

It keeps giving me 'We're really sorry but something went wrong. Please try connecting again.' 

I have tried reconnecting 3 times, I have also reloaded the website and restarted the PC once. 

Would appreciate the help, thanks.

[benmhl]

Current internet speeds (This is normal, has always worked before) 

[caesarome · Accepted solution]

Try a complete removal of the desktop app and reboot your PC before installing it again:

- Uninstall the Sky Sports Player app

- Type 'run' in the search bar and open the 'Run' app

- Type in '%AppData%' and click 'OK'

- Delete the 'Sky Sports' folders

- Click back on 'AppData' and go into the 'LocalLow' folder

- Click on the 'Cisco' folder, then the 'VideoGuard' folder

- Delete the 'SKY_GB-SKY_SKYSPORTS' folder

- Restart you computer

- Download the Sky Sports Player app again

[benmhl]

Hi, thanks. 

Did some random trouble shooting. I was taking screenshots for a project on my other screen. I took it off and the issue now seems fixed. Not sure why the snipping tool causes issues but there we go. 

I will use this if I get a future issue!

[caesarome]

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@benmhl wrote:

Not sure why the snipping tool causes issues but there we go. 

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With the Sky Go app on a PC/Mac anything that can capture sound, video or images will stop the app from working so I should imagine it is the same for the desktop app and this would be for rights reasons.