MySky Your account is not authorised to access the my sky app

[willpes]

As the title says, have had this for around a month now. Every time I call up I'm told the usual "delete the app, update software, change password etc" but nothing every works.

Appreciate that I can get on the MySky website but to access SkyVIP I need the app....

[caesarome]

@willpes 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[A+Louise1996]

Have you had any success with getting this resolved? I've done all of the above and still unable to access the app or view bills through a browser, I am using my primary ID confirmed by customer service 

[caesarome]

@A+Louise1996 

Have you ever left and then returned to Sky ?

[ba7oo]

I have the same issue and can't seem to get any help from sky at all.

[caesarome]

@ba7oo 

Same question as above, have you ever left Sky and returned ?

[ba7oo]

No never . It's says 9 years vip, but I'm sure it's longer.. Sky have tried changing my email and resetting but that did t work, they said they'd look into it and come back the last time and never did.

[caesarome]

@ba7oo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @A+Louise1996. 

[ba7oo]

This is the incorrect link. You were supposed to be helping me. Just another example of sky customer service ! 

[Addie15]

Apologies, the invite has been sent to ba7oo now.

[ba7oo]

My pm message thread seems to have gone and I had no reply within 48 hours. 

[A+Louise1996]

Hey! Thanks for reaching out, I actually managed to get this resolved, My primary Sky I.D had been updated once I changed to mobile (my own doing I just assumed they were not linked) I had been onto the messaging team and confirmed the login details were not my primary Sky I.D so it was a matter of figuring out which email address I had used, thank you though!

[Lisa-P1987]

Hi there ba7oo, I’ve escalated your post to our Community Messaging team again, they will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147