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Discussion topic: Sky Sports App - Subscription not working

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gilbo2
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Sky Sports App - Subscription not working

‎07 Aug 2024 09:10 PM

I have Sky Stream and the Sky Sports package. I can watch live Sky Sports channels on Sky Go but on the Sky Sports App it says I need to subscribe ("Get Sky Sports to watch this live"), even though I've logged in using the same my Sky ID. Any ideas?

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gilbo2
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Re: Sky Sports App - Subscription not working

‎08 Aug 2024 08:45 AM

Thank you @caesarome , I will keep an eye out for the bubble.

 

Having said that, I tried the Sports App again this morning and without making any changes it now seems to be working. I'm wondering if my Sky ID had a temporary problem yesterday. Will see how it goes tonight.

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SKY1992bf
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Re: Sky Sports App - Subscription not working

‎07 Aug 2024 09:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@gilbo2  Which content are you trying to watch and what sport subscription do you have full or single channel subscription 


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gilbo2
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Re: Sky Sports App - Subscription not working

‎07 Aug 2024 09:21 PM - last edited: ‎07 Aug 2024 09:25 PM

@SKY1992bf , My package allows for all Sky Sports channels and I am trying to watch, eg the Sky Sports Football live channel.

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caesarome
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Re: Sky Sports App - Subscription not working

‎07 Aug 2024 10:09 PM

Posted by a Superuser, not a Sky employee. Find out more

So you can watch (for example) Sky Sports Football channel on Sky Go but not on the Sky Sports app on a mobile device, what about the cricket channel does the same happen on that it works on Sky Go but not on the sports app ?

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gilbo2
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Re: Sky Sports App - Subscription not working

‎07 Aug 2024 10:33 PM

@caesarome , yes spot on, I can watch any live Sky Sports channel on the Sky Go app, but not the Sky Sports app, even though I've logged in with the same Sky ID.

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caesarome
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Re: Sky Sports App - Subscription not working

‎07 Aug 2024 10:37 PM

Posted by a Superuser, not a Sky employee. Find out more

@gilbo2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

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gilbo2
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Re: Sky Sports App - Subscription not working

‎08 Aug 2024 08:45 AM

Thank you @caesarome , I will keep an eye out for the bubble.

 

Having said that, I tried the Sports App again this morning and without making any changes it now seems to be working. I'm wondering if my Sky ID had a temporary problem yesterday. Will see how it goes tonight.

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Addie15
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Re: Sky Sports App - Subscription not working

‎08 Aug 2024 09:59 AM

Posted by a Sky employee

Hi there! We are glad it's working now. If you have any problem going forward, feel free to return and we will be happy to send the invite. Thanks.

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