22 Feb 2023 01:29 PM
Posted by a Sky employeeHi there, thank you for escalating this. We have sent an invite to Mrs+Comatosed.
23 Feb 2023 12:50 PM
Posted by a Sky employeeUpdate - Spoken to Mrs+Comatosed, after a few checks, we found the customer needed to call in. Notes have been left to direct the agent when they get through to the call centre.
17 Mar 2023 02:39 PM
Hello.
I have re-joined sky today and am getting the same error when accessing the app or my sky account on-line.
Tried clearing cache on web and removing and re-installing the app on my phone. Neither allows me to progress past the postcode lookup point after entering username/password.
I do have a new SkyID after returning from an old one.
Any ideas please?
Thanks
Russ
17 Mar 2023 04:19 PM
Posted by a Superuser, not a Sky employee. Find out more
@RusstheRhino wrote:
I do have a new SkyID after returning from an old one.
What error you are getting and have you set up a new Sky ID and have provided a different email address during the setup process ?
17 Mar 2023 04:35 PM
Hi @caesarome
There is not error as such, just cannot click 'Continue' when entering my postcode (both with and without spaces). The option just kinda hangs then doesnt proceed.
I have set up my new email (gmail) account and i believe it is linked to my new SkyID correctly.
Thanks
Russ
17 Mar 2023 04:45 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
17 Mar 2023 04:51 PM
18 Mar 2023 08:37 AM
Posted by a Sky employeeHi there, thank you for escalating this. We have sent an invite to RusstheRhino.
18 Mar 2023 11:11 AM
Posted by a Sky employeeUpdate-After talking to RusstheRhino we have advised to call our dedicated ID team to best resolve this issue. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
06 Sep 2023 07:21 AM
Hi all,
it looks like I'm having the same issue as many of you. I need to sign my credit agreement before tomorrow otherwise my order will be cancelled. The issue I have is when im prompted to enter my postcode, nothing happens. I've tried both ways, with a gap and without and nothing. Sky, please help.
Thanks.
06 Sep 2023 09:38 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
06 Sep 2023 10:18 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @KH3.
13 Mar 2024 11:48 AM
having the same issue - fine this morning and now can't get past postcode.
cleared history and change etc.
deleted abd reinstalled app.
25 Apr 2024 11:41 AM
Hi,
I'm having the same issue as everybody else. I'm new to sky -- only opened my account yesterday -- and was told to download the MySky app. But after setting up ID and signing in, there is a very quick popup saying something about "account not authorised", but it disappears too quickly to read it properly. That is followed by the postcode prompt mentioned in this thread, which I can't get past. When I enter my Eircode, nothing happens. The same post code prompt also pops up on sky.com on the browser.
Any help would be appreciated. Thank you.
03 May 2024 11:06 PM
I am having problems logg8ng into the my sky app. I can enter my email address and password but when it says enter your post code it won't let get get past this. Is there an issue with the app. It can't be my account because my account is active and am able to use my sky stream box just fine.
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