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Discussion topic: Can’t login to my sky app postcode error

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Can’t login to my sky app postcode error

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat

This message was authored by dmy24 This message was authored by: dmy24

Re: Can’t login to my sky app postcode error

After speaking with @Horse85 and going through some steps we have now resolved this issue. Thank you for escalating 🙂 

This message was authored by Pjmasks23 This message was authored by: Pjmasks23

Re: Can’t login to my sky app postcode error

I log into the My Sky app but it keeps asking for a password. I put it in but nothing happens. Help

This message was authored by Pjmasks23 This message was authored by: Pjmasks23

Re: Can’t login to my sky app postcode error

Sorry I meant it keeps asking for a postcode

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

Have you tried entering your postcode with no gaps in it ?

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This message was authored by Pjmasks23 This message was authored by: Pjmasks23

Re: Can’t login to my sky app postcode error

Yes I've tried with gaps and without. Nothing

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

@Pjmasks23 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Can’t login to my sky app postcode error

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

This message was authored by Pjmasks23 This message was authored by: Pjmasks23

Re: Can’t login to my sky app postcode error

After a long day trying I finally cracked it. Delete all your browsing history cache and cookies. Log in again and it works! 

This message was authored by JustinRich This message was authored by: JustinRich

Re: Can’t login to my sky app postcode error

I had no problem signing into sky earlier this morning, but now even after clearing data, history etc, after putting in sign in credentials, it asks for postcode, then did nothing after clicking continue.

This message was authored by Racheytee89 This message was authored by: Racheytee89

Re: Can’t login to my sky app postcode error

All of a sudden I cannot log into the my sky app. User and password entered and it asks for postcode. When postcode entered nothing happens . Please help

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this:


@Pjmasks23 wrote:

Delete all your browsing history cache and cookies. Log in again and it works! 


 

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Racheytee89 This message was authored by: Racheytee89

Re: Can’t login to my sky app postcode error

Its on the app

This message was authored by JustinRich This message was authored by: JustinRich

Re: Can’t login to my sky app postcode error

Didn't work for me on web or app, even after clearing all data.

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t login to my sky app postcode error

Posted by a Superuser, not a Sky employee. Find out more

@JustinRich @Racheytee89 

To get you some help with this I have escalated your posts to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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