Email
17

Discussion topic: upstream connect error or disconnect/reset before headers. reset reason: connection termination

Reply
Answered - Go to Answer
Tim642
What's this?
This message was authored by Tim642 This message was authored by: Tim642

upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:19 AM

Above error message when trying to access email.

 

I have cleared browser cache etc. I have tried private browser mode, still getting message.

 

Any ideas ? I can access email on a mobile, the error is on my laptop Windows 10.

 

 

Report post
Post 1 of 18
2,785 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Chloe-W22
What's this?
This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 09:11 AM

Posted by a Sky employee

Good morning all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

I'm so sorry for the inconvenience, we are aware of an issue affecting Yahoo Mail this morning which means you may face problems accessing your email.

 

Our support teams are investigating this as we speak.

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

View this Answer within the discussion

Report post
Post 16 of 18
3,341 Views
Reply

Did this answer not help you?

Reply

All Replies

Carole6
What's this?
This message was authored by Carole6 This message was authored by: Carole6

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:25 AM

Having the same issue but on laptop and phone

Report post
Post 2 of 18
2,777 Views
Reply
0 Likes
JoG255
What's this?
This message was authored by JoG255 This message was authored by: JoG255

Cannot access mail. Error code is displayed

‎26 Jun 2024 08:31 AM

When I complete my login in to Yahoo Mail and error statement is displayed. "Up stream connect error or disconnect/reset before headers. Reset reason: local reset" and I cannot access my emails

Report post
Post 3 of 18
2,748 Views
Reply
0 Likes
zandri
What's this?
This message was authored by zandri This message was authored by: zandri

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:35 AM

Also having the same issue, windows 10.

 

Report post
Post 4 of 18
2,769 Views
Reply
0 Likes
Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:38 AM - last edited: ‎26 Jun 2024 08:41 AM

Posted by a Superuser, not a Sky employee. Find out more

Never seen that before and I'm not sure what the message means, to be honest. I take it from your post that you're trying to log in via,your browser. Clearing the cache often fixes login issues, but clearly not in this case. You could try turning off your router for 30 minutes which  will give y9u a new public IP address, in case that's somehow the cause. 

 

Edited to add:: looks like,it might be a Sky issue. It may be temporary so I 'd wait,for the time being. I'm seeing,the same issue.

Report post
Post 5 of 18
2,767 Views
Reply
0 Likes
Oddie2004
What's this?
This message was authored by Oddie2004 This message was authored by: Oddie2004

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:40 AM

Same issue here.Have Sky been doing upgrades overnight or is it a Yahoo issue

 

This is the error message.

 

upstream connect error or disconnect/reset before headers. reset reason: local reset
Report post
Post 6 of 18
2,758 Views
Reply
0 Likes
Paul911
What's this?
This message was authored by Paul911 This message was authored by: Paul911

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:41 AM

This clearly a issue at Sjy's end has everyone is having the same problem...im waiting for some very importantant results today and im not able to log on to emails!

 

Report post
Post 7 of 18
2,752 Views
Reply
0 Likes
Sh0701
What's this?
This message was authored by Sh0701 This message was authored by: Sh0701

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:43 AM

Same issue here - laptop on Windows 11

Report post
Post 8 of 18
2,744 Views
Reply
0 Likes
RoboA
What's this?
This message was authored by RoboA This message was authored by: RoboA

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:44 AM

Exactly same issue here. Fine on a mobile but not on windows pc.

Report post
Post 9 of 18
2,737 Views
Reply
0 Likes
snappydog
What's this?
This message was authored by snappydog This message was authored by: snappydog

Re: Cannot access mail. Error code is displayed

‎26 Jun 2024 08:46 AM

I have same problem on laptop but seems ok on my mobile

Report post
Post 10 of 18
2,737 Views
Reply
0 Likes
Oddie2004
What's this?
This message was authored by Oddie2004 This message was authored by: Oddie2004

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:49 AM

Appears to be Yahoo issue as been down since late yesterday so down to them to sort out.

Report post
Post 11 of 18
2,729 Views
Reply
0 Likes
NicholasLBH
What's this?
This message was authored by NicholasLBH This message was authored by: NicholasLBH

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:51 AM

Hello All

 

Same problem.  I cannot access email on my desktop.  Phone access OK.   Keep getting the following message:

 

upstream connect error or disconnect/reset before headers. reset reason: local reset

 

Can this please be resolved urgently?

 

Thank you.

 

Report post
Post 12 of 18
2,723 Views
Reply
0 Likes
Mshann00
What's this?
This message was authored by Mshann00 This message was authored by: Mshann00

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 08:58 AM

same issue, unable to access emails with same message as above

 

Report post
Post 13 of 18
2,704 Views
Reply
0 Likes
ddmmccdd
What's this?
This message was authored by ddmmccdd This message was authored by: ddmmccdd

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 09:00 AM

Same with me.

 

Report post
Post 14 of 18
2,698 Views
Reply
0 Likes
Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: upstream connect error or disconnect/reset before headers. reset reason: connection termination

‎26 Jun 2024 09:06 AM

Posted by a Superuser, not a Sky employee. Find out more

Looks like this has now been resolved.

Report post
Post 15 of 18
2,668 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion