help with email

[kayBate]

Hello

i have changed my mobile number

when i try to logg on its asking to send a code to my old mobile which is not working now, how can i fix this please

regrds 

Kay

[caesarome]

You would need to sign in with the recovery code to turn off two step authentication then you can set it up again with your new number.

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

[kayBate]

I don't have the recovery code, it would of been sent to the email that I can't access 

[Mark39]

When you set up 2 step verification the Recovery Code was displayed on screen with a recommendation that you made a separate note of it, for exactly that reason. I'm guessing you didn't do that. If so, you'll need to contact Sky per their help guide here: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Unfortunately, they say it can take up to 21 days to sort it out.

Alternatively you may be able to get around it if you download and use an email app to access your email.

[kayBate]

They say ring yahoo bur they cant help, so i keep going round i circles. I need to access the emai, i lost my son ladt year and i need to speak to chinese people, because he died in China so i am despreate to get it sorted 

[caesarome]

No surprise that Sky don't know how to follow their own processes with regards to this.

Have you tried this:

---

@Mark39 wrote:

Alternatively you may be able to get around it if you download and use an email app to access your email.

---

So you could set up your email account via an email app on your phone as you do not need 2 step authentication on that and you might be able to find the recovery password.

[kayBate]

Yes I've tried to assess the email on my computer 

[caesarome]

And what has happened when you set up your email via a program like Outlook or Thunderbird ?

[kayBate]

I'm not sure how to do the email that way 

[caesarome]

Is there anyone that can help you, like a family member ?

[jayach]

Very sorry to hear about the loss of your son, problems accessing email is definitely something you don't need on top of that.

What operating system do you have on your computer as it should be possible to take you through installing an app/client to access your email, and assuming you haven't deleted it, access the email with the recovery code.

What mobile phone do you have, Android or iOS? If you use an app such as Outlook on that you should also be able to gain access to the email.

[kayBate]

No I need the old phone number, I've tried buying a SIM card and they said vodaphone don't do contract to pay as you go, I ring sky they fob you off and tell you to ring yahoo who they say ring sky, so I wish someone from sky would help me, I have very important emails from China and I can't access the emails to get the email address, I lost my son who lived in China and passed away so it's important I get into the email otherwise I would just stick to my new email 

[kayBate]

I have a iPhone 14 and on my laptop I have windows explorer 

[caesarome]

On your iPhone do you see the Mail app if so we can walk you through the steps to se you email up via this if you want ?

[kayBate]

Yes please