help with email

[kayBate]

Ok I see what you mean now just browsing through emails thank you 

[caesarome]

When you have found your recovery email, logout then when you go to login at the login select "can't sign in with the code" link. You'll then be asked for the recovery code so enter it as 2 step will now be turned off so you can logout again and when you login you will be asked if you want to set it up and you should be asked to enter your phone number.

[jayach]

---

@caesarome wrote:

you will be asked if you want to set it up and you should be asked to enter your phone number.

---

Personally I would not re-enable it once you get it turned off. That way you can't end up in the same situation again.

[kayBate]

I know it's been a nightmare 

[kayBate]

I have been through all the emails and there's no recovery code, for some reason I can only go back till 16th November and when I checked that's the day I spoke to Sky about this problem, so unless I can change my phone number in the on email I think I'm stuck with the problem, I would just like to say you have been really helpfull better than when I rang Sky as they did pass the book and fob me off and promise to ring me back which they never did 

[Mark39]

@kayBate I'm sorry to hear that. The alternative you're left with, then is the painful process of contacting Sky, as explained in the section headed 'lost your recovery code....' of their help guide here: https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

If you wish, we can escalate to Sky's messaging team and you may be able to report the problem to them in a private online chat, in the hope that they can help you with the above.

[kayBate]

Yes please you contacting them may help me quickly 

[kayBate]

I thought I might be able to change the phone number somewhere, I've changed it on my sky id in the details 

[Mark39 · Accepted solution]

@kayBate OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

Do read here for the detail of how it works:  https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[kayBate]

Thank you so much for your help 

[kayBate]

I still haven't heard anything from Sky 

[Mark39]

Unfortunately it looks like the messaging team aren't able to help you with this, so I'm afraid it's a matter of calling Sky. You might want to recite to them what the help guide (linked earlier) says about  lost or forgotten Recovery Codes.