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Discussion topic: Sky not sending my code to my phone.

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This message was authored by Spencer+1955 This message was authored by: Spencer+1955

Sky not sending my code to my phone.

SO dissopointed sky set up a secendry security on my sky yahoo account. When I sign in ,ishould get a text message code. The problem is never send the code . this is going on for six weeks now.

Is there any other way I can accsess my email.


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Sky not sending my code to my phone.

Posted by a Superuser, not a Sky employee. Find out more

@Spencer+1955 wrote:

SO dissopointed sky set up a secendry security on my sky yahoo account. When I sign in ,ishould get a text message code. The problem is never send the code . this is going on for six weeks now.

Is there any other way I can accsess my email.


Only two reasons I can think of why you're not receiving the verification code: either you entered your mobile number incorrectly when you set up 2 step verification, or there's a problem with your mobile provider (if it's Sky, there's no problem, to my knowledge).

 

If you made a note of the Recovery Code as recommended on screen you can use it to turn off 2 step verificaiton.

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