Sky not sending my code to my phone.

[Spencer+1955]

SO dissopointed sky set up a secendry security on my sky yahoo account. When I sign in ,ishould get a text message code. The problem is never send the code . this is going on for six weeks now.

Is there any other way I can accsess my email.

[caesarome]

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@Spencer+1955 wrote:

Is there any other way I can accsess my email.

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You have two options:

Turn off 2 step authentication so that you do not need these code each time you want to login.

Use an email app instead.

[Mark39 · Accepted solution]

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@Spencer+1955 wrote:

SO dissopointed sky set up a secendry security on my sky yahoo account. When I sign in ,ishould get a text message code. The problem is never send the code . this is going on for six weeks now.

Is there any other way I can accsess my email.

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Only two reasons I can think of why you're not receiving the verification code: either you entered your mobile number incorrectly when you set up 2 step verification, or there's a problem with your mobile provider (if it's Sky, there's no problem, to my knowledge).

If you made a note of the Recovery Code as recommended on screen you can use it to turn off 2 step verificaiton.

[jayach]

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@Mark39 wrote:

Only two reasons I can think of why you're not receiving the verification code: either you entered your mobile number incorrectly when you set up 2 step verification,

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I don't think that is possible, as you have to  enter a code sent to the number during setup.

[Mark39]

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@jayach wrote:

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@Mark39 wrote:

Only two reasons I can think of why you're not receiving the verification code: either you entered your mobile number incorrectly when you set up 2 step verification,

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I don't think that is possible, as you have to  enter a code sent to the number during setup.

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Good point. I'd forgotten that. 

[Spencer+1955]

All the clever people in the Sky community,

If I set up a two-stage varafaction, it worked for a while and then stopped, which means they have the correct phone number. And it is automatic. So Sky is not working correctly.

Why blame the everyday person with the clever first answer that comes into your head?

[caesarome]

Nobody is blaming anyone, we are just trying to figure out what is happening from the information you  have provided.

[Mark39]

Report it to Sky. Meanwhile you can use the Recovery Code to turn off 2 step verification 

[jayach]

Sky have attempted to set up a method of recovering from the loss of access to the 2FA service.

It doesn't seem to work too well, but at least give it a try.

Here are the details if you haven't already given it a go.

Two Step Verification for Sky Yahoo Mail | Sky Help | Sky.com

It does at least give an indidation of the number it is using, so you should be able to confirm it has the correct one. 

[Tazel]

I know my mobile number . It's just i've changed it. I don't have the recovery code. Now i can't get access to my email.

[Mark39]

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@Tazel wrote:

I know my mobile number . It's just i've changed it. I don't have the recovery code. Now i can't get access to my email.

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Try the 'turn off or change number' link.