Sky Email Account

[Mark39]

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@MARIEPRICE wrote:

No it doesn't it just says. We’ve seen you haven’t used your Sky email account in a while (this is the one that ends in ‘@sky.com’).

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My mistake - you're right. But as noted, the email is sent to the email address concerned.

[Bob+P]

@Mark39 wrote:

My mistake - you're right. But as noted, the email is sent to the email address concerned.

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Which is one of the more baffling things about this.  If Sky are saying the user isn't using their email account, I'm 100% certain that sending an email to the email account they believe isn't be used <takes deep breath> is plain crazy.  The logic of that would drive Mr Spock out of his Vulcan mind!

Don't we all give Sky a secondary email address that should/could be used by them for this sort of thing?  

[jayach]

@Bob+P 

If you read the help page, it says the notice is sent to both addresses, if available.

Inactive Sky Yahoo Mail accounts | Sky Help | Sky.com | Sky Help | Sky.com

Sending it to the sky email seems sensible, if Sky are wrong and it is still being used, it allows the user to take action.

[Bob+P]

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@jayach wrote:

@Bob+P 

If you read the help page, it says the notice is sent to both addresses, if available.

Inactive Sky Yahoo Mail accounts | Sky Help | Sky.com | Sky Help | Sky.com

Sending it to the sky email seems sensible, if Sky are wrong and it is still being used, it allows the user to take action.

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I was being mean ... for the reasons you give, it does seem the better way to do it.  However ... 🙂

I've just been through all the available settings and I can't see a second, backup, email address anywhere and no opportunity to add one. Plenty of scope for importing other mail from other providers but nowhere is there a backup address.

Might be me and the email from Sky suggests there is one.  All I can say is that I'd normally add the extra address but there's no way I can prove that. Or even if I was asked to supply a secondary address.

For now, I've switched my log on method and address to the one suggested earlier in this thread and I can only wait and see what happens on 24/25 January.

The help is much appreciated.

[AMH1]

Interestingly, I have received this email and I log onto the webpage daily, my wife and daughter who also have sky email accounts and never log onto website and access there email daily from other methods, have not received the email, figure ???

[jayach]

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@Bob+P wrote:

I've just been through all the available settings and I can't see a second, backup, email address anywhere and no opportunity to add one. Plenty of scope for importing other mail from other providers but nowhere is there a backup address.

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The backup address should be the one you can find here: https://www.sky.com/mydetails/sky-id

If you have been with Sky a long time, it might be your Sky address, but that is no longer allowed. There is an option to edit it.

We have been assured that anyone who has recently logged into Sky via https://skyid.sky.com/signin/email will not have their accounts deleted. (I really hope that is true)

Is it possible you have more than one account with Sky?

[Bob+P]

@jayach wrote

If you have been with Sky a long time, it might be your Sky address, but that is no longer allowed. There is an option to edit it.

I have, since the very early days of the "start up transmissions" !! 

At that link, the "Sky iD email address is my "normal" Sky email address though there is an option to edit it. I believe you're suggesting to edit that to another, working email address?

Is it possible you have more than one account with Sky?

No, I don't have another account with Sky. The one is expensive enough 😉

Again, thanks for taking the time to reply.

[jayach]

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@Bob+P wrote:

@jayach wrote

If you have been with Sky a long time, it might be your Sky address, but that is no longer allowed. There is an option to edit it.

I have, since the very early days of the "start up transmissions" !! 

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As I recall (and it has been a long time) originally when you signed up to Sky broadband you got a Sky ID and an email address which was (Sky ID)@Sky.com.

Later, for recovery purposes, you needed to provide an alternate email address when signing up, but it was never insisted that current users had to provide one.

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@Bob+P wrote:

@jayach wrote

Is it possible you have more than one account with Sky?

No, I don't have another account with Sky. The one is expensive enough 😉

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I've got 4 Sky email accounts, my original from when I joined Sky broadband (approx 2006), and 2 additional users I added later, plus another from after I moved and re-signed up. (to get the new user discount).

At least one of those is hardly ever used, but I haven't had any deletion emails. (go figure)

I have to believe that anyone who has logged into their Sky email account via 

https://skyid.sky.com/signin/email 

recently will not be deleted, because that is what Sky are telling us.

[Aaaarrrgh]

Same issue for me. I regularly log in via sky.com but have still received this message. There does not appear to be any way to contact Sky about it either. 

[Mark39]

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@Aaaarrrgh wrote:

Same issue for me. I regularly log in via sky.com but have still received this message. There does not appear to be any way to contact Sky about it either. 

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Call?

[caesarome]

@Aaaarrrgh 

Do you have more than one Sky email address ?

[DonAx]

@jayach @caesarome @Mark39 

Any chance as a super user you can do the below:

On occasions when our Superusers can’t fix your issue, they may escalate your post to one of our Sky Experts.?

will help @Aaaarrrgh @MARIEPRICE @Bob+P 

[caesarome]

The messaging team can not help with this issue I'm afraid.

[jayach]

@DonAx 

We have asked, and the advice we have been given is " Any of those accounts that have been signed into in the last six months won't be closed"

Believe me, I'm as perplexed as you.

[Mark39]

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@jayach wrote:

@DonAx 

We have asked, and the advice we have been given is " Any of those accounts that have been signed into in the last six months won't be closed"

Believe me, I'm as perplexed as you.

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Yes, I must say I feel somewhat uncomfortable with that response from Sky.