Discussion topic: Webmail test not respsonding
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Message posted on 14 Jul 2025 05:33 PM
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Webmail test not respsonding
Hi,
I have set up a contact page on my IONOS WEBSITE. My attempt to send a test page to Yahoo using the yahoo smtp has been unsuccessful. I have used both ports 465 SSL and 587 TLS without success.
Be grateful for any tips that may help resolve this issue
Thanks
Paul
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All Replies
Message posted on 14 Jul 2025 07:19 PM
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Re: Webmail test not respsonding
Do you have a Yahoo.com email address ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 15 Jul 2025 02:32 PM
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Re: Webmail test not respsonding
You need to explain better what you are trying to achieve. Are you trying to send with a Sky email address?
Message posted on 15 Jul 2025 02:42 PM
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Re: Webmail test not respsonding
I'm trying to send a test email from my IONOS website. The test email is for a contact page I'm trying to set up. When I try to send the test email from the contact page it says unsuccessful. I have entered my yahoo smtp port and ssl as standard I entered my password and email.
not sure what else I can do. IONOS customer service said to ask sky if my smtp and ssl or TLD is correct
Thanks for reading
Message posted on 15 Jul 2025 04:18 PM
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Re: Webmail test not respsonding
If you are trying to use the Sky SMTP server, but with a non Sky email "from" address, you will need to register the address as a "send-only" address
The correct setting are smtp.mail.sky.com, port 465 SSL and you will need to use your sky email and password as authentication.
You register the 3rd party address in the Sky settings here:
Message posted on 15 Jul 2025 06:01 PM
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Re: Webmail test not respsonding
That's great - I'll try this and let you know.
Many thanks
Message posted on 18 Jul 2025 03:01 PM
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Re: Webmail test not respsonding
Yes I have a Yahoo email address
Message posted on 18 Jul 2025 04:10 PM - last edited: 18 Jul 2025 04:18 PM
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Re: Webmail test not respsonding
@caesarome wrote:Do you have a Yahoo.com email address ?
@abbottp wrote:Yes I have a Yahoo email address
If you have a Yahoo address, why are you asking on the Sky email forum, or do you mean you have a Sky|Yahoo address?
As I asked before, we really need to understand just what you are trying to achieve. before we can be specific. What address are you trying to send from (not the actual address just just a partial one), what SMTP server you are trying to use?
Message posted on 18 Jul 2025 07:12 PM
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Re: Webmail test not respsonding
I have a Sky Yahoo email sending from a contact form on an Ionos hosting website
Message posted on 18 Jul 2025 08:20 PM
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Re: Webmail test not respsonding
OK, so what email address are you sending from and to, or are you using your Sky address as both?
Could you show us the settings you need to setup?
Message posted on 19 Jul 2025 09:30 PM - last edited: 19 Jul 2025 09:39 PM
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Re: Webmail test not respsonding
@jayach wrote:If you are trying to use the Sky SMTP server, but with a non Sky email "from" address, you will need to register the address as a "send-only" address
The correct setting are smtp.mail.sky.com, port 465 SSL and you will need to use your sky email and password as authentication.
Apologies to @abbottp but my reply is wrong.
The correct SMTP server is smtp.tools.sky.com.
I think the error occured because it is also possible to use the Yahoo server which is smtp.mail.yahoo.com, and I typed it from memory.
So sorry.
Message posted on 19 Jul 2025 10:48 PM
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Re: Webmail test not respsonding
@jayach wrote:If you are trying to use the Sky SMTP server, but with a non Sky email "from" address, you will need to register the address as a "send-only" address
The correct setting are smtp.mail.sky.com, port 465 SSL and you will need to use your sky email and password as authentication.
Another thought is that you may need to use a generated password instead of your usual Sky password for authentication.
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email
Message posted on 20 Jul 2025 01:21 PM
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Re: Webmail test not respsonding
@jayach wrote:Another thought is that you may need to use a generated password instead of your usual Sky password for authentication.
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email
I've tested it and it does appear the generated password is required.
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