Sky.Com email verification code is sent to my sky.com email address !

[KathleenLexi]

Hi, subject saysit all - long story - had to wipe mobile Android device - since this morning my yahoo email stopped working on all devices (browsers, tablest and mobile - apps and browser)  - requsting a re-sgn into my sky.com email. 

Now yahoo decides to ask for verification code - and tellsme its sent to. - - - my sky.com email address that i cannot get to as i am trying to sign into it. 

I can access yahoo account via mobile number and email login - but not email becasue i cannot get verification code  via email - i have alternative email and hone numbers in my yahoo account set up - when i click the send another way - i get the stupid 'uh oh' message and try again. When i directly connect to the imap servers i can see the OK response - but it still says no access because i assume its waiting for the verification MFA code. 

How do i get code sent somehwere else other than the actual email i am trying to add- any ideas? This is a crazy set up for old age pensioners! 

[jayach]

You should not be trying to get a verification code from Yahoo (unless it is a Yahoo address you are having problems with)

What exactly are you trying to do, as it's not exactly clear why you need a verification code.

[KathleenLexi]

Hi thanks for the response. 

So my understanding is that sky.com emails migrated to yahoo infra ? 

I have yahoo mail client - and i have my gmail account and mailbox on there. 

But i have no way of checking my sky.com email as the yahoo client (Android tablet, browser, mobile) is asking me to re sign in. So i enter my myemail at sky.com as username and then its goes through the im not a robot scenario, then the slect 3 traffic lights / bikes / palm tress captcha stuff. Then it says 'verification code has been sent to myemail at sky.com

I cannot access that email mailbox (i am trying to add it) - so i then click try another way and it says uh.oh.

This behaviour is consistent across all platforms, client (inc thunderbird and other imap clients) - i simply have no way of accessing sky.com email even though i know the username and passwrod is correct. 

Because the imap server is send ing the response for a verifaction code - and the only option to get that is my sky.com email address. 

I hope this makes sense. Basically yahoo thinks sky.com is an external domain (as it used to be) so the client verifiaction thinks i can access that domain somewhere else - but my understanding is it isnt - and i cannot ? I sign into sky using my sky account , click email - takes me to the yahoo username, robot , captcha  - verifiaction loop

Same with gmail, Thunderbird, 

help !!! 

[caesarome]

What happens when you try to login in here to access your Sky email account:

https://skyid.sky.com/signin/email/

[KathleenLexi]

Then once through captachas -> this sent to my sky.com email address

So hit try another way 

and then this - this beahviour is identical whatver client i use - even when i do not specify yahoo mail as provider - i just use sky.com email address - and yahoo servers respond with this behaviour - its so frustrating. I know all my account details - its just a very very badly designed UX 

[Mark39]

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@caesarome wrote:

What happens when you try to login in here to access your Sky email account:

https://skyid.sky.com/signin/email/

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Use the link @caesarome posted.

[caesarome]

Is that via the link I posted @KathleenLexi as I'm not sure it is ?

[jayach]

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@KathleenLexi wrote:

I have yahoo mail client - and i have my gmail account and mailbox on there. 

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I'm wondering if that is where the problem is. Although Sky emails runs on the Yahoo platform, they are not the same thing.

 Personally I would use Outlook or Gmail  apps/cliients. (less adverts)

Try using either of those, they should both be able to use your Gmail and Sky addresses, but the Sky address will probably need a generated password on the Gmail app, https://www.sky.com/sky-yahoo-mail/manage-apps

There should be no problems with Outlook.

[KathleenLexi]

Thank you Jayach, appreciate you taking time to respond. Yes this is all to do with the imap server response. 

I will peservere. I have actully tried just checking the challenge response using a curl request  so i can see what the servier is returning to the client - but will try the generate app key piece today - that may work better.  Effectively sky imap server is sending an auth code from whatever client is used. Problem is my set up only has my sky email address as a validation email 😞 this is not good i know, so it may be an impossible vicous circle i am in now for not having set up correct alternative mechanisms. It is set on yahoo account - but seems not correctly for sky email.

Thanks again will post if i have success today  

[caesarome]

You still haven't said what happens when you try to login to this link:

https://skyid.sky.com/signin/email/

[KathleenLexi]

Sorry - yes its the same response - because all that is is a client request to the sky imap servers - which want to send a challenge response verification code to my sky.com email address. Catch 22 i am afraid - screens below : 

Redirects immediately to here: 

[KathleenLexi]

Sorry - heres a smaller version : 

Will try the password generator - atm it is not recognising the generated pwd, still the old sky.com one. 

Thanks again everyone, i may just have to lose access. 

[Mark39]

I must be missing something. That looks like a response from the Yahoo Mail client. I don't understand why you would see that if you're logging in via the sky.com website using your browser. 

[KathleenLexi]

Its chrome (incognito too attempted) - Sky.com website redirects immediately to this Yahoo pop up challenge response verifiaction - captcha, code loop.

I have tried CURL to IMAP via CLI and seen the response. 

Its not yahoo mail client (dont have that on this macbook installed). Pure browser session. 

So frustrating - just needed an alernate way to get code (SMS , Phone, App or different email) but as soon as i click try another way it errors.  😞

[caesarome]

Have you tried clear all your cookies from the Chrome browser then tried again to login via the link I posted ?