0

Discussion topic: One particular contact going into junk

Reply
Avatar for Amifrankie
Level 1 icon
What's this?
This message was authored by: Amifrankie

Message posted on ‎31 May 2024 03:01 PM

One particular contact going into junk

All emails from my fathers email address keep going into my junk folder. I have repeatedly declared it as 'not junk' I have even added him as a VIP but still they go into that folder!! Help 

Report post
Post 1 of 4
586 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎31 May 2024 03:06 PM - last edited: ‎31 May 2024 03:09 PM

Re: One particular contact going into junk

Posted by a Superuser, not a Sky employee. Find out more

@Amifrankie  Add he's address to your safe senders (contacts) list and that should force them into your main mailbox 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 4
583 Views
Reply
Avatar for jayach
Level 12 icon
What's this?
Superuser
This message was authored by: jayach

Message posted on ‎31 May 2024 03:32 PM

Re: One particular contact going into junk

Posted by a Superuser, not a Sky employee. Find out more
@Amifrankie wrote:

All emails from my fathers email address keep going into my junk folder. I have repeatedly declared it as 'not junk' 

How are you viewing your emails, and where are you marking them as "not spam"?

You may need to do it via the web login: https://skyid.sky.com/signin/email

Report post
Post 3 of 4
576 Views
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎31 May 2024 04:17 PM

Re: One particular contact going into junk

Posted by a Superuser, not a Sky employee. Find out more

Via the web login also make sure that no filters have been setup that could be causing this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 4
567 Views
Reply
Reply