Discussion topic: One particular contact going into junk

This message was authored by: Amifrankie · ‎31 May 2024

All emails from my fathers email address keep going into my junk folder. I have repeatedly declared it as 'not junk' I have even added him as a VIP but still they go into that folder!! Help

This message was authored by: SKY1992bf · ‎31 May 2024

@Amifrankie Add he's address to your safe senders (contacts) list and that should force them into your main mailbox

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This message was authored by: jayach · ‎31 May 2024

@Amifrankie wrote:
All emails from my fathers email address keep going into my junk folder. I have repeatedly declared it as 'not junk'

How are you viewing your emails, and where are you marking them as "not spam"?

You may need to do it via the web login: https://skyid.sky.com/signin/email

This message was authored by: caesarome · ‎31 May 2024

Via the web login also make sure that no filters have been setup that could be causing this.

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Discussion topic: One particular contact going into junk

One particular contact going into junk

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