Not receiving verification codes and cannot access my emails

[Mark39]

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@caesarome wrote:

To set it up you would have to have provided your mobile number...

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...and as part of the setup process, a verification code is sent to the mobile number you gave, which you have to enter online to complete the setup process.

[lynn.cain]

Since Wednesday I've not been able to get into emails due to verification code not coming through to my phone and I don't know my recovery code. How can I access my emails please help as sky are not doing anything to help.

[Mark39]

@lynn.cain unfortunately there's nothing we customers here can do to resolve this. I'm afraid you'll have to persevere with Sky. They do have a specialist team who can help, but their existence appears not to be well known amongst the advisers who take calls.