Not getting verification codes for login to email

[jayach]

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@Steve+Delahaye wrote:

Something has changed - it seems like the "2 step verfication" could have only started for me on 2nd April and no SMS has been received since.

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Does the partial number that is shown match your own?

[Steve+Delahaye]

Hi jayach,

Yes - absolutely. The partial number shows the last 3 digits of my mobile number that hasn't changed for many many years.

The last time I received an SMS one time code from Sky was on 5th March and this was related to my mobile contract which was, at that time, with Sky - now Vodaphone but THE SAME NUMBER.

Since then, and as i mentioned earlier, I have logged into my Sky mail on my Laptop virtually every day but until last Thursday I have never seen the "sign in with 2 step verification screen" and hence have never received an SMS 6 digit code.

Hope this clarifies the issue. 

[Bobby+Par]

Samraj,

this has been going on for 3 weeks now ....when can we expect a resolution, or an update .....or anything ?

[Mark39]

@Bobby+Par your previous posts suggest that yours isn't a problem with receiving the 2 step login Verification Code.

Sky will update the  Verification Code issue once it's fixed. They don't normally give ETAs.