Not getting verification codes for login to email

[AndyP13]

Suddenly today, I'm not getting sky veriifcation codes sent to my mobile no when I want to log into my sky email on my PC- Sky E mail set for 2 factor verification a while back,  and all has been ok to date. I've checked on line for various advice but none of fixes seem to work. I thought it might be a problem with PC but the same problem occurs when as a test I tried to set up my sky email on  my yahoo app on my i phone. I get as far as the verfication  code page and then nothing comes through to my mobile. Any advice welcome 

[Beaker6967]

This is happening to me as well

[caesarome]

@AndyP13 

There have been a few reports this afternoon of this happening so if you haven't changed your mobile number so the text is going to the right one to access to the account try signing in with the recovery code you were asked to make a note of when setting up 2FA on your account.

[Beaker6967]

What happens if you can't remember your 2FA for the account 

[Mark39]

@Beaker6967 without your Recovery Code you'll have to call and ask Sky to turn off 2 step verification on your behalf.  It will take a few days.

[Beaker6967]

But why am I not receiving the codes in the first place

[Mark39]

@Beaker6967 presumably some sort of mobile networking issue. It's working fine here.

[robertl]

Me too.  I wondered if it was something I'd changed but it wasn't.  I had to use the recovery code.

Tried to set up 2FA again and still failed so I used a different mobile number and that worked.  I'll give it a week or so then change it back to the original number and see what happens.

All other texts seem to be getting through like ones from my other phone and ones from the bank.

Odd innit.

[Mark39]

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@robertl wrote:

Me too.  I wondered if it was something I'd changed but it wasn't.  I had to use the recovery code.

Tried to set up 2FA again and still failed so I used a different mobile number and that worked.  I'll give it a week or so then change it back to the original number and see what happens.

All other texts seem to be getting through like ones from my other phone and ones from the bank.

Odd innit.

---

Is the mobile you ised successfully with the same provider? I suspect some sort of cross-network issue.

[robertl]

My origian number I was using is a SKY O2 number and I have a second SIM in the phone from EE.  When I changed it to the EE number I got the access number text immediately.

[robertl]

Actually the second SIM is 3 not EE, silly me.

[LotusGreg]

This may sound totally daft but, having had the same issue with non-sending of verification codes and, having used my recovery code and still not getting anything sent through, I clicked on 'Cancel' to give up. Lo and behold, after rejecting a Yahoo spiel on privacy, T's&C's, cookies etc, I was taken straight to my emails!! 

I have no idea how this has worked and, I don't care!  

[lettice]

Just tried mine and not getting the code either, via Sky mobile.

[Samraj · Accepted solution]

Hi, everyone.

Thank you for your contributions to this discussion.

I can confirm the support team are actively investigating this issue.

For now, I'll mark this post as the answer for everyone's awareness.

Thank you.

[Dorth]

This is happening to me as well .