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Discussion topic: Cannot gain access to Yahoo email account

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This message was authored by IanP This message was authored by: IanP

Cannot gain access to Yahoo email account

When trying to access my emails on my laptop, Sky informs me that it is no longer able to ''create 'a new enail address' and I am directed to sky.com for tv / mobie / bills etc. All I want to do is access my Yahoo email account to read/send emails.


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IanP
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This message was authored by IanP This message was authored by: IanP Answer

Re: Cannot gain access to Yahoo email account

If you also have a Sky email address open that on Sky.com first and then open the "add/manage another email address icon and enter your "Yahoo" details and that should let you in. Failing that ring Sky and they should be able to talk you through it. Good luck.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot gain access to Yahoo email account

Posted by a Superuser, not a Sky employee. Find out more

Can you access it on another device? When was the last time you accessed it successfully?

IanP
Topic Author
This message was authored by IanP This message was authored by: IanP

Re: Cannot gain access to Yahoo email account

Hi Mark39, they come up on my mobile but not my laptop, last accessed it via the laptop was yesterday. 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot gain access to Yahoo email account

Posted by a Superuser, not a Sky employee. Find out more

Does this direct link work for you:

 

https://skyid.sky.com/signin/email/

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IanP
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This message was authored by IanP This message was authored by: IanP

Re: Cannot gain access to Yahoo email account

No, it brings up the following message:

 

Sorry
You can no longer create a new Yahoo Mail account via Sky.
Back to sky.com
 
This message was authored by caesarome This message was authored by: caesarome

Re: Cannot gain access to Yahoo email account

Posted by a Superuser, not a Sky employee. Find out more

Does the same happen if you via this link:

 

https://www.sky.com/mysky

 

Then select the drop down menu from your name and select Yahoo email ?

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IanP
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This message was authored by IanP This message was authored by: IanP

Re: Cannot gain access to Yahoo email account

Unfortunally it does

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot gain access to Yahoo email account

Posted by a Superuser, not a Sky employee. Find out more

Prior to yesterday when was the last time you logged into it so do you access it on a regular basis ?

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IanP
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This message was authored by IanP This message was authored by: IanP

Re: Cannot gain access to Yahoo email account

At least once a day

This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot gain access to Yahoo email account

Posted by a Superuser, not a Sky employee. Find out more

When using your computer, try using your browser's privacy/incognito mode, or try clearing your browser cache (with all Sky web pages closed down).

This message was authored by joshuawilson This message was authored by: joshuawilson

Re: Cannot gain access to Yahoo email account

When trying to log into my yahoo sky email account it takes me to a page saying I cannot create a new sky email account. I'm not trying to do that! 

This message was authored by joshuawilson This message was authored by: joshuawilson

Re: Cannot gain access to Yahoo email account

Mines doing the same, is yours fixed? 

This message was authored by S.A.T. This message was authored by: S.A.T.

Sky email...."cant open new email account".....dont want to!

This morning I opened my Sky Yahoo email account on my Samsung android phone.  No problem, read them all , deleted some, kept some, logged out.

 

This afternoon tried to open again and put in my email address and clicked NEXT  only to be given the message ..."Sorry you can no longer create a new email account via Sky"  "This area is temporarily unavailable , sorry for any inconvenience"  I DONT WANT A NEW EMAIL ACCOUNT!

 

I have retried for a couple of hours now but getting the same message.  I have held this email account for years, does anyone know what is going on?

Thanks

This message was authored by David572 This message was authored by: David572

Re: Cannot gain access to Yahoo email account

Getting the same message today for the first time.

This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot gain access to Yahoo email account

Posted by a Superuser, not a Sky employee. Find out more

@joshuawilson , @David572 , @IanP , @S.A.T. 

 

Are you logging in here: https://skyid.sky.com/signin/email/

 

Try the link after closing all Sky websites and clearing your browser cache (cookies, history, stored pages etc)

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