Cannot gain access to Yahoo email account

[IanP]

When trying to access my emails on my laptop, Sky informs me that it is no longer able to ''create 'a new enail address' and I am directed to sky.com for tv / mobie / bills etc. All I want to do is access my Yahoo email account to read/send emails.

[Mark39]

Can you access it on another device? When was the last time you accessed it successfully?

[IanP]

Hi Mark39, they come up on my mobile but not my laptop, last accessed it via the laptop was yesterday. 

[caesarome]

Does this direct link work for you:

https://skyid.sky.com/signin/email/

[IanP]

No, it brings up the following message:

Sorry

You can no longer create a new Yahoo Mail account via Sky.

Back to sky.com

[caesarome]

Does the same happen if you via this link:

https://www.sky.com/mysky

Then select the drop down menu from your name and select Yahoo email ?

[IanP]

Unfortunally it does

[caesarome]

Prior to yesterday when was the last time you logged into it so do you access it on a regular basis ?

[IanP]

At least once a day

[Mark39]

When using your computer, try using your browser's privacy/incognito mode, or try clearing your browser cache (with all Sky web pages closed down).

[joshuawilson]

When trying to log into my yahoo sky email account it takes me to a page saying I cannot create a new sky email account. I'm not trying to do that! 

[joshuawilson]

Mines doing the same, is yours fixed? 

[S.A.T.]

This morning I opened my Sky Yahoo email account on my Samsung android phone.  No problem, read them all , deleted some, kept some, logged out.

This afternoon tried to open again and put in my email address and clicked NEXT  only to be given the message ..."Sorry you can no longer create a new email account via Sky"  "This area is temporarily unavailable , sorry for any inconvenience"  I DONT WANT A NEW EMAIL ACCOUNT!

I have retried for a couple of hours now but getting the same message.  I have held this email account for years, does anyone know what is going on?

Thanks

[David572]

Getting the same message today for the first time.

[Mark39]

@joshuawilson , @David572 , @IanP , @S.A.T. 

Are you logging in here: https://skyid.sky.com/signin/email/

Try the link after closing all Sky websites and clearing your browser cache (cookies, history, stored pages etc)