Can’t log on to Sky Mail account

[RobAuchty]

Since yesterday I've been unable to get into my Sky Yahoo mail. 
when I attempt to log in on my Sky Mail tag on my Mac it keeps taking me to a Yahoo sign in page and if I put my email address in  it says it's sending a verification code to my email - which I can't access in the first place!!!

I've got a lot of work backing up in there that I can't get to and it's getting increasingly annoying that there's no obvious reads on why it's done this. Find early yesterday afternoon then in went down. Anyone had the same problem?

[caesarome]

If you have set up 2 step verification then it should be sending you a text message to the mobile number that you provided so is this is what is happening ?

[Mark39 · Accepted solution]

@RobAuchty this sounds like the same issue that has been reported here a few times over the last few weeks. If so, you're going to have to call Sky to sort it out. It may be a challenge finding an adviser who knows what to do or who to escalate it to. Don't be foobrd off if they tell you to speak to Yahoo - they won't be able to help with a Sky Yahoo Mail problem.

[RobAuchty]

No, not received anything like that I'm afraid

[caesarome]

Can you access this link using the same login details:

https://www.sky.com/mydetails/account-info

[RobAuchty]

Thanks for that. I can open it but it doesn't help me at all 🤞

[RobAuchty]

@caesarome @Not getting anything back to my mobile number 

[caesarome]

Does selecting Yahoo mail from under your name on that link allow you to access your email account ?

If not do you have you email account set up on any other device using an app, so perhaps a phone as it might be a different way you can access the email and perhaps find this code that said was emailed to you.

[RobAuchty]

@caesarome @Mark39 appreciate your attempts to help me. Spend ages last night on the phone to two Sky  people, the first had no answer to the issue and the second went through a few things but couldn't sort it - and then said don't worry it will be sorted! Absolute shambles of an organisation. Surely I can't be the only person who has had this problem.

[caesarome]

Did you try this by seeing if you can set  it up using an app/program somewhere:

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@caesarome wrote:

If not do you have you email account set up on any other device using an app, so perhaps a phone as it might be a different way you can access the email and perhaps find this code that said was emailed to you.

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Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[Mark39]

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@RobAuchty wrote:

@caesarome @Mark39 appreciate your attempts to help me. Spend ages last night on the phone to two Sky  people, the first had no answer to the issue and the second went through a few things but couldn't sort it - and then said don't worry it will be sorted! Absolute shambles of an organisation. Surely I can't be the only person who has had this problem.

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It's not something commonly reported here, but you're not the only one. I  believe your issue is similar to the one reported in this thread: https://helpforum.sky.com/t5/Email/Unable-to-access-my-emails-inbox-25th-June-2024/td-p/4676618

[RobAuchty]

@caesarome @No, nothing happening there

[AndyC63]

DId you manage to resolve this please? If so how as i have the same problems and am receiving no help whatsover from Sky or Yahoo

[caesarome]

@AndyC63 
Can you explain what is happening ?

[AndyC63]

i am attempting to log in to my Yahoo email account. Prompted by Yahoo to enter my email address - check, a code then comes in to my mobile which i also enter this time to the next page which is a Yahoo/Sky page. The last page i see (either on my phone or lap top - i've tried both) is a sky page that tells me there is a problem and i am unable to access my account. I am then prompted to call sky on a free phone number. Sky are unable to assist (i dont have an account with them any more only a sky email address) sending to me to Yahoo who say i need to speak to sky, The bottom line is that i can't log on to email and am unable to speak to a human being at Yahoo