16 Jul 2024 04:55 PM
Since yesterday I've been unable to get into my Sky Yahoo mail.
when I attempt to log in on my Sky Mail tag on my Mac it keeps taking me to a Yahoo sign in page and if I put my email address in it says it's sending a verification code to my email - which I can't access in the first place!!!
I've got a lot of work backing up in there that I can't get to and it's getting increasingly annoying that there's no obvious reads on why it's done this. Find early yesterday afternoon then in went down. Anyone had the same problem?
16 Jul 2024 05:18 PM
Posted by a Superuser, not a Sky employee. Find out more@RobAuchty this sounds like the same issue that has been reported here a few times over the last few weeks. If so, you're going to have to call Sky to sort it out. It may be a challenge finding an adviser who knows what to do or who to escalate it to. Don't be foobrd off if they tell you to speak to Yahoo - they won't be able to help with a Sky Yahoo Mail problem.
16 Jul 2024 05:02 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you have set up 2 step verification then it should be sending you a text message to the mobile number that you provided so is this is what is happening ?
16 Jul 2024 05:18 PM
Posted by a Superuser, not a Sky employee. Find out more@RobAuchty this sounds like the same issue that has been reported here a few times over the last few weeks. If so, you're going to have to call Sky to sort it out. It may be a challenge finding an adviser who knows what to do or who to escalate it to. Don't be foobrd off if they tell you to speak to Yahoo - they won't be able to help with a Sky Yahoo Mail problem.
16 Jul 2024 05:42 PM
No, not received anything like that I'm afraid
16 Jul 2024 07:23 PM
Posted by a Superuser, not a Sky employee. Find out moreCan you access this link using the same login details:
https://www.sky.com/mydetails/account-info
16 Jul 2024 09:15 PM
Thanks for that. I can open it but it doesn't help me at all 🤞
16 Jul 2024 09:16 PM
@caesarome @Not getting anything back to my mobile number
16 Jul 2024 10:31 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes selecting Yahoo mail from under your name on that link allow you to access your email account ?
If not do you have you email account set up on any other device using an app, so perhaps a phone as it might be a different way you can access the email and perhaps find this code that said was emailed to you.
17 Jul 2024 10:12 AM
@caesarome @Mark39 appreciate your attempts to help me. Spend ages last night on the phone to two Sky people, the first had no answer to the issue and the second went through a few things but couldn't sort it - and then said don't worry it will be sorted! Absolute shambles of an organisation. Surely I can't be the only person who has had this problem.
17 Jul 2024 10:19 AM
Posted by a Superuser, not a Sky employee. Find out moreDid you try this by seeing if you can set it up using an app/program somewhere:
@caesarome wrote:
If not do you have you email account set up on any other device using an app, so perhaps a phone as it might be a different way you can access the email and perhaps find this code that said was emailed to you.
Select either "Other" or "Not Yahoo" then use these settings:
Incoming Mail (IMAP) Server
Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes
Outgoing Mail (SMTP) Server
Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes
You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email
17 Jul 2024 10:32 AM
Posted by a Superuser, not a Sky employee. Find out more
@RobAuchty wrote:
@caesarome @Mark39 appreciate your attempts to help me. Spend ages last night on the phone to two Sky people, the first had no answer to the issue and the second went through a few things but couldn't sort it - and then said don't worry it will be sorted! Absolute shambles of an organisation. Surely I can't be the only person who has had this problem.
It's not something commonly reported here, but you're not the only one. I believe your issue is similar to the one reported in this thread: https://helpforum.sky.com/t5/Email/Unable-to-access-my-emails-inbox-25th-June-2024/td-p/4676618
18 Jul 2024 08:17 AM
@caesarome @No, nothing happening there
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