Account error

[kath1234]

I don't seem to be able to get my sky emails. I have "an account error" message.

My gmail account is fine.

I am expecting an important email but not able to receive it.

I have updated my iPhone and iPad, still no sky emails!!!
Any ideas?
Thanks

Kath

[jayach]

Can you see your emails here:

https://skyid.sky.com/signin/email

Does the error message give a phone number to ring?

[kath1234]

No message, and using the link you sent I have not had an email since 14.04.

My husband gets the same message..

Thanks

[caesarome]

So to be clear, via that link you can get logged in ?

[kath1234]

No, and I couldn't reply to you until now.

Thanks

[caesarome]

What message do you get when trying to access it ?

[kath1234]

Sorry, unable to complete the action you requested. All in red.

[twilight+princess]

Same for me on iPhone - just gives account error message. In my case Yahoo is also affected so maybe it's on their end.

[kath1234]

Sorry, unable to complete the action you requested. All in red.

At the bottom of my emails it says

"Account error Yahoo"

Also another message that says "can't connect to server".

Thanks

[caesarome]

Try logging out of this forum and then try to login to the link again.

[jayach]

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@kath1234 wrote:

My husband gets the same message..

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Are you saying he has a different Sky email address and it has the same problem when he tries to access it here: https://skyid.sky.com/signin/email ?

[kath1234]

My husband has a sky account but it is different to mine.

Spent about 35 minutes talking to a sky employee, who said my router was in the wrong place, moved it but still only getting emails now and again.

[caesarome]

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@kath1234 wrote:

who said my router was in the wrong place,

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I have no idea why they said that but whatever the issue is here as long as you have a working internet connect the location of your router has nothing to do with this.

[Mark39]

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@kath1234 wrote:

My husband has a sky account but it is different to mine.

Spent about 35 minutes talking to a sky employee, who said my router was in the wrong place, moved it but still only getting emails now and again.

---

I agree with @caesarome . Nothing to do with how your router is positioned.

Can you confirm whether or not your husband can log in and see,his emails ok  via the link @jayach posted? I'm guessing that's not how he usually acesses his email, but it may highlight where the problem lies.

[kath1234]

Moved the hub, same problem. Been onto Sky again. This time told to use Apple mail.