Account error

[Mark39]

@kath1234 hard to know what more we can do when you ignore our attempts to help you.

[caesarome]

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@jayach wrote:

Are you saying he has a different Sky email address and it has the same problem when he tries to access it here: https://skyid.sky.com/signin/email ?

[kath1234]

Yes

[Mark39]

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@kath1234 wrote:

Yes

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Can you post a screenshot showing the error message displayed when your husband logs in via the link provided earlier?

[kath1234]

This is how we usually go into emails on our iPhones and iPad. Hope this makes sense. Link worked but never got in any other way than as per my screenshot.

[caesarome]

You originally said this:

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@kath1234 wrote:

I don't seem to be able to get my sky emails. I have "an account error" message.

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@Mark39 is asking you to post a picture of this error message not one of your emails (which is why that image can't be shown).

[kath1234]

This is it.

[caesarome]

So to be clear you get that message when trying to login to your email account via this link:

https://skyid.sky.com/signin/email/

[kath1234]

I can sign in via the link but I normally just click the envelope on my screen. Works now when it feels like it, even with the router moved.!!

iPhone and iPad both IOC 16.1.

Thanks

[Mark39 · Accepted solution]

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@kath1234 wrote:

I can sign in via the link.....

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That confirms that there's no problem with your Sky Yahoo Mail account.

There have been several reports over the last few days of similar problems with the Apple mail app which is what I imagine you're using in your iPad and iPhone.

Until Apple sort it out, you can either log in to your email via the link provided before or ypu might want to think about installing another email app such as the Yahoo Mail app.

[kath1234]

Thank you.

[jayach]

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@kath1234 wrote:

I can sign in via the link but I normally just click the envelope on my screen. Works now when it feels like it, even with the router moved.!!

iPhone and iPad both IOC 16.1.

Thanks

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At last,you finally answered the question. There really was no reason to move the router.

I presume your husband can also log in via the link.

[kath1234]

Changed the sky accounts to Yahoo, moved the router back to where it was, no problems (yet). 
Thanks to all who replied..

[kath1234]

Guess what? It happened again!!

[kath1234]

But okay via the link provided.