Apple mail wont send emails

[Simoncook66]

My email account (apple mail) has decided it no longer wants to send mail (but will receive). When i check the account settings it says the host name (outgoing) is smtp.ntlworld.com which i presume is correct. I haven’t altered any of the other settings. Why is this not working?!

[jayach]

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@Simoncook66 wrote:

My email account (apple mail) has decided it no longer wants to send mail (but will receive). When i check the account settings it says the host name (outgoing) is smtp.ntlworld.com which i presume is correct. I haven’t altered any of the other settings. Why is this not working?!

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Is this for a Sky email address? NTL are now Virgin, so possibly you should be asking there, if that SMTP address is correct.

Sky SMTP server is smtp.mail.sky.com.

[Simoncook66]

Hi Jayach, yes I was formerly with Virgin, transferred to Sky a few months back - transition was fine, it's only just decided the password is incorrect, no idea why!

current smtp setup:

smtp.ntlworld.com

not sure what the host name should be set as? Should that be imap. something?

thanks for help

[jayach]

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@Simoncook66 wrote:

Hi Jayach, yes I was formerly with Virgin, transferred to Sky a few months back

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I believe that is the problem.

Virgin let you keep your email address for 90 days after you leave, presumably they do the same with ntlworld addresses.

See:

Can I keep my email address when switching broadband provider? | MoneySuperMarket

Can I keep my Virgin Media email address if I switch providers?

No. 90 days after your Virgin Media broadband contract finishes, your Virgin Media email account will be closed and your emails and contacts deleted.

[caesarome]

@Simoncook66 

If you need a new email address you will have to set one up elsewhere as it isn't possible to open a Sky email address now. I would go with Gmail or Outlook.com as these are not tied into an ISP so should you leave Sky in the future you will not need to look for a new email account again.

[popacatapetal]

I believe that Computeractive Magazine are indicating that the email domain" ntlworld" is being shut down and users need to create a new email account with a different provider