20 Apr 2023 08:26 AM
Posted by a Superuser, not a Sky employee. Find out more@ElvieH the most likely causes are either that you're using a VPN, or, as the Sky Help guide indicates, there's an issue with the IP address your device is connected to.
If you're not using a VPN, try turning off your router at the plug for an hour or so which should result in it being assigned a different IP address.
29 Apr 2023 02:40 AM
Thank you Mark. Still no luck unfortunately but thanks for your help.
24 May 2023 02:58 PM
Hi there,
I am in South Africa and having the same issue.
Did you ever come right with your emails?
24 May 2023 03:36 PM
Hi. Yes did get access back although to be honest I have no idea what I did that got it back as I tried just about everything! Wish I could be more help
11 Dec 2023 11:30 PM
Hello,
As previous comments stated, this is an IP issue, which I tested and found it's a result of accessing the service from outside the UK. Personally, I'm in Australia and received the error which I resolved by using a VPN with the region set to UK. My best guess is someone decided the browser service should be unaccessible outside the UK as a security measure, which is somewhat justifiable.
My recommendation for a temporary fix is to use a VPN like windscribe and set it to a location in the UK. For a permanent fix, especially if you have no plans of returning to live in the UK, create a gmail account or use an existing one from now on. Go to all your accounts using the Sky email and have them switched to gmail(except junk mail services). If you dislike gmail for any reason, my next recommended email service would be outlook.
31 Aug 2024 10:20 AM
I have had this access denied message. I have found that turning VPN off then signing in solves problem. Then turn VPN back on.
21 Sep 2024 11:54 AM
Sky technical won't ring me back
21 Sep 2024 01:57 PM
Posted by a Superuser, not a Sky employee. Find out more
@pollyanna60 wrote:
Sky technical won't ring me back
Why are you expecting them to do so?
21 Sep 2024 02:03 PM
Hi I put a complaint in yesterday but will wait until Monday when hopefully I can get someone with some knowledge.
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