0

Discussion topic: problem with home internet connection

Reply
This message was authored by Yulii This message was authored by: Yulii

problem with home internet connection

I should have been connected to the Internet. I'm still waiting, it's too long for me, how can I cancel the contract?

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: problem with home internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Yulii you can check the progress in the My Orders section of the My Sky app or website. Openreach who do the work have a minimum 14 day lead time but where a new line is required the work can take several weeks. Switching to a different isp who also use Openreach will further delay your connection as Sky will cancel tge order with Openreach and your new ISP raises a new one. 

These days as Openreach arexswitching from the old copper phone lines to the new fibre network they will refuse to accept new orders on the old network in many areas.

 

You will need to call Sky to cancel your order.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion