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Discussion topic: packet loss

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This message was authored by leon25 This message was authored by: leon25

packet loss

iv had my pc for almost 3 years now and had no problems up until recently when i changed to sky, i noticed my packet loss and ping were getting progressily worse i have maneged to fix the ping put the packet loss is still terrible, when i play games with my friends i dont enjoy it anymore because i jsut end up lagging everywhere. i have tried everything to fix it, recet the router, upgraded my wifi card, got a wifi booster to have a wierd/wierless connection, i even went into the admin and couldnt find anything to help. is there anything i can do. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: packet loss

Posted by a Superuser, not a Sky employee. Find out more

@leon25 one of the main causes of packet loss is wifi interference which is why keen gamers use an ethernet connection rather than wifi. Using a booster and even connecting via ethernet from the booster doesn't eliminate the WiFi jump from the hub.

 

Assuming that is impractical to useca cable from the hub to your device then restarting your Sky hub will find the best wifi channel nesr the hub but that may not be the best near your hub. Downloading an app like Wifi Analyzer onto an Android phone will show you all of the wifi network signals within range with their channel and signal strength. You will get interference if your hub is using the same or adajacent wifi channel with another network. You can manually change the channel your hub uses by following these instructions https://helpforum.sky.com/t5/Broadband-Talk/How-to-change-your-Sky-wireless-channel/ba-p/2687733

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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