Connection date delay and you taking money out of my account when not connected yet

[Garypepper]

You have taken money out of my account and not connected me yet and now a second delay

[JimM1]

@Garypepper Just keep an eye on the dates from and until the activation date, once you are online then best to deal with it, credit applied to the account, unless you need to get back now, call to sky accounts would be your best option.