No Wi-Fi coverage at rear of house

[JulesHP]

Hi, we have no WiFi coverage at all in the rooms at the back of our house. This means that my iMac, laptop and fire stick cannot connect at all. This was previously resolved by Sky sending out a booster box. The house is old wi the very thick walls. I did advise this when moving across from BT but was assured the WiFi would work in all rooms of the house. I'm sorry to report that it doesn't. 

[TimmyBGood]

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@JulesHP wrote:

 I did advise this when moving across from BT but was assured the WiFi would work in all rooms of the house. 

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That's not entirely accurate (and no ISP actually promises any such thing)

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.