no communication - Are you changing my terms and conditions in any way

[DonalK]

hi my account is 1 year old on 25th Sept 2024 - I have received no communication from you.

Are you changing my terms and conditions in any way  i.e. I pay €30.99 per month - if you are changing this in any way please take this as formal notice that I am switching away from Sky

[Daniel0210]

@DonalK 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum. You can't cancel anything by posting here. 

I don't know whether it's different in the ROI (as you mention euros) but Sky contracts used to be for 18 months and renewal now brings with it a new 24 month contract. 

[TimmyBGood]

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@Daniel0210 wrote:

@DonalK 

I don't know whether it's different in the ROI (as you mention euros) but Sky contracts used to be for 18 months and renewal now brings with it a new 24 month contract. 

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I believe RoI has twelve month minimum terms, so it's quite possible that @DonalK is seeing a reversion to standard pricing.

[Daniel0210]

Thanks @TimmyBGood 

[DonalK]

sky wont answer my query  -  just looking for answer 

i.e. what exactly are they  going to charge me for nxt 12 months

As they refuse to respond suspect they planning  to increase  charges 

extremely sharp business  practice  

[Daniel0210]

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@DonalK wrote:

i.e. what exactly are they  going to charge me for nxt 12 months

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@DonalK 

As you appear to be going to cancel your subscription it shouldn't matter but your future online bills will show the new figure. Remember it will be higher than you're paying now because

a) you haven't contacted Sky to negotiate a new discount and

b) you aren't a new customer to Sky so wherever you're moving to will be offering new customer rates which will increase at the end of the discounted period.

[TimmyBGood]

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@DonalK wrote:

extremely sharp business  practice  

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I don't know what the regulatory requirement is in RoI: in the UK Ofcom requires ISPs to notify subscribers ahead of the end of a minimum contract term, typically by email.

[DonalK]

I believe regualtory requirements are same over here

hpwever we have very weak regulation 

telecoms company just ignore these licence  requirments as the penalties (  hundreds of euros) are derisory and not an incentive  to comply

[GD1]

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@DonalK wrote:

extremely sharp business  practice  

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No it's not, you would have been told how long your discounts are for and at the end of the term as mentioned the will revert to list price.

All you email confirmations will have also told you the minimum term.

[DonalK]

No emails received   -  extremly sharp practice 

[jamesn123]

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@DonalK wrote:

No emails received   -  extremly sharp practice 

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When you first signed up to Sky BB you would have received an email or letter with all the T&Cs along with package price, minimum term and details on what will happen after the minimum term.