keep losing internet

[myke5]

Hi, My internet keeps dropping, i have 3 green lights on the sky q modem & the task bar on my computer says i have a connection but am unable to connect to any site on the internet.

 Sometimes it will connect after running troubleshooting but other times i need to reboot the modem, it usually happens most days now but at no regular time.

 Is this likely to be a problem with the sky q modem.?

Myke

[myke5]

Hi, My internet keeps dropping, i have 3 green lights on the sky q modem & the task bar on my computer says i have a connection but am unable to connect to any site on the internet.

 Sometimes it will connect after running troubleshooting but other times i need to reboot the modem, it usually happens most days now but at no regular time.

 Is this likely to be a problem with the sky q modem.?

Myke

[Chrisee]

@myke5 is this an issue with web pages loading? Its worth trying to run a video in Netflix or another app if those run but web pages hang its likely to be aDNS issue - the look up system to find IP addresses. Sky has a number of servers that provide that service and on occasions one unit  plays up. These get fixed but it takes a while.

There are two possible work rounds the first is to tell your device to send DNS requests to a different server. The setting is in the network set up and instead of being automatic set it to uses say to Googles servers at 8.8.8.8 and 8.8.4.4 which are very reliable. That gets fiddly if you use losds of devices. The second is less reliable workround usually works is simply unplug the hub for 5 minutes when it reboots the odds are it will connect to a fully working server.

[myke5]

Hi Chrisee, Thanks for the reply, i dont think its a web page loading issue as the browser says no internet, i also have a internet monitoring app that shows a green tick for online, a yellow cross when its dodgy & a red cross when its offline & i always have a red cross when mine fails.

[Highlinder]

@myke5 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

Can on the next time this happens not rebooted the router, but follow the link above to see if this is a connection issue or a hardware issue please.

[Chrisee]

@myke5 still worth rebooting yhe hub as Insuggested there are indications there is at least one sick radius server. Also worth posting your hubs stats while it is connected see Find your Sky Broadband router statistics

[myke5]

Rebooting the hub works but only to go wrong again another time, i am looking for a permanent solution to this problem. surely not everybody keeps rebooting?.

[myke5]

Router Statistics

System Up Time: 74:53:33

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 18563727 15637801 0 830221 69689 74:51:34 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 16338615 18973651 0 593623 851507 74:51:57 WLAN (5 GHz) Up 698792 0 0 6968 0 74:51:52

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 19998 1191 Line Attenuation (dB) 24.5 13.4 Noise Margin (dB) 3.6 9.0

[myke5]

@Highlinder   Router Statistics

System Up Time: 74:53:33

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 18563727 15637801 0 830221 69689 74:51:34 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 16338615 18973651 0 593623 851507 74:51:57 WLAN (5 GHz) Up 698792 0 0 6968 0 74:51:52

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 19998 1191 Line Attenuation (dB) 24.5 13.4 Noise Margin (dB) 3.6 9.0

[Highlinder]

@myke5Looking at those router stats there has been no drops at all. Do all your devices loose connection on Wi-Fi?

[myke5]

I have not had a problem yet today & i think i lose wifi on my phone also when it goes wrong, i also have ethernet on my pc & that definately stops working.

[Carlagh]

I an having this exact same issue and I have to work from home so I'm panicking a little happend yesterday and today. Just won't keep connected to anything . If I leave the house my phone doesn't automatically re connect.