iPad and iPhone intermittently not connecting to the router

[GraWhib]

1. N

Both my iPhone and iPad keep dropping the connection to the router, my new router went live on the 3rd of this month.

I have done a speed test and it shows that it is working fine I was previously with Vodaphone and never had this problem before so distance from the router should not be an issue,the puzzle is that it does not happen to both devices at the same time ,any ideas?

[Greenfingers001]

Hi there GraWhib , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147